At a Glance
- Tasks: Lead and optimise delivery for 50+ clients in a fast-paced agency.
- Company: Dynamic cold email and outbound client acquisition agency with rapid growth.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future of the company.
- Other info: Ideal for proactive leaders looking to scale a founder-led agency.
- Why this job: Join a key leadership role and make a real impact on client success and team performance.
- Qualifications: Experience in GTM operations, team management, and cold email strategies.
The predicted salary is between 60000 - 80000 £ per year.
We are a fast-growing cold email and outbound client acquisition agency working with 50+ clients. We help B2B companies and agencies generate qualified sales opportunities through cold email, outbound systems, lead generation, campaign strategy, and appointment-setting processes. We are now hiring a Head of GTM Operations / Head of Delivery to own, improve, and scale the entire delivery side of the business. This is a key leadership role for someone who can manage client delivery, improve internal systems, lead the operations team, and make sure every client receives a high-quality experience and strong results. You will work directly with the founder and play a major role in turning a fast-growing, founder-led agency into a more structured, scalable company.
Responsibilities:
- Own the full delivery process across 50+ active clients
- Manage and improve cold email campaign operations
- Lead the team responsible for lead generation, campaign setup, copy, inbox management, reporting, and client communication
- Make sure campaigns are launched on time and optimized weekly
- Improve SOPs, QA processes, internal systems, dashboards, and team accountability
- Monitor key metrics including deliverability, reply rates, positive replies, booked calls, client satisfaction, and retention
- Identify delivery bottlenecks and fix them quickly
- Build a more scalable and predictable delivery system
- Work directly with the founder to improve operations, client results, and team performance
The ideal candidate:
- Has experience in cold email, outbound, lead generation, GTM operations, or agency delivery
- Has managed teams before
- Is highly organized, proactive, and detail-oriented
- Can turn messy operations into clear systems and processes
- Understands how to manage multiple clients at the same time
- Knows how to improve campaign performance
- Communicates clearly with both internal team members and clients
- Takes full ownership and can operate without constant supervision
Nice to have:
- Experience with tools like Smartlead, Instantly, EmailBison, Apollo, Clay, HubSpot, Pipedrive, ClickUp, Slack, or similar
- Experience managing cold email infrastructure and deliverability
- Experience working inside a fast-growing agency
- Experience building SOPs, reporting systems, and operational dashboards
This role is for you if: You are not just an operator. You are someone who thinks like a business owner, takes responsibility for results, improves systems, leads people, and wants to help scale a company from a founder-led operation into a structured delivery machine. We are looking for someone long-term who can become a core part of the leadership team.
When applying, please include:
- Your experience with GTM operations, cold email, or agency delivery
- The size of the team and client portfolio you have managed before
- The tools you have used
- One example of an operational system or process you improved
- Why you think you would be a strong fit for this role
Head of GTM Operations / Head of Delivery in Glasgow employer: Expansio
Join our dynamic and innovative agency where your leadership will directly impact the success of over 50 clients. We foster a collaborative work culture that values initiative and creativity, offering ample opportunities for professional growth as you help shape our operational strategies. With a focus on delivering high-quality results and a commitment to employee development, this role is perfect for those looking to make a meaningful contribution in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of GTM Operations / Head of Delivery in Glasgow
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of GTM Operations / Head of Delivery at Expansio!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Expansio or be willing to refer you for that Head of GTM Operations / Head of Delivery position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Expansio who’s on the lookout for their next Head of GTM Operations / Head of Delivery star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of GTM Operations / Head of Delivery role at Expansio!
We think you need these skills to ace Head of GTM Operations / Head of Delivery in Glasgow
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Expansio. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Expansio
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Expansio. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
