Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead successful delivery of consulting projects and build strong client relationships.
- Company: Dynamic consulting firm known for its supportive, people-centred culture.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real impact by empowering clients and associates in a collaborative environment.
- Qualifications: Strong communication skills and a passion for relationship-building.
- Other info: Join a high-performing team with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
A growing consulting and delivery specialist is looking for a Service Delivery Manager to join their high-performing team. This organisation partners with major enterprise clients to deliver complex programmes, using a blended model of internal experts and a trusted associate community. They are known for creating supportive, people-centred delivery environments and for ensuring every engagement drives meaningful impact for clients.
As a Service Delivery Manager, you will play a pivotal role in enabling this vision. You’ll be at the heart of client delivery—ensuring projects land successfully, relationships thrive, and both clients and associates feel supported and empowered. This is a client-facing, people-focused role ideal for someone who enjoys leadership, structure, and relationship-building.
Key Responsibilities- Delivery Leadership: Lead the successful delivery of consulting engagements, managing scope, milestones and outcomes to ensure high-quality, timely completion. Track programme performance, analyse trends, and contribute to leadership reporting on impact, risks, and next steps. Champion delivery excellence, ensuring associates are fully supported through the engagement lifecycle.
- Client & Associate Engagement: Build strong strategic relationships with clients—understanding their goals and aligning delivery to evolving needs. Act as a trusted point of contact for associates, fostering collaboration, trust and shared purpose. Run regular check-ins with clients and associates to ensure satisfaction, alignment and early risk identification.
- Account Development & Growth: Spot opportunities to expand services across new programmes and projects. Work with sales and leadership teams to shape compelling proposals showcasing delivery capability and associate expertise.
- Service Governance & Reporting: Partner with the PMO to ensure strong governance, accurate reporting and clear communication across delivery streams. Contribute to weekly and monthly service reviews, ensuring risks, changes and performance updates are communicated effectively. Manage change requests and risk logs, ensuring escalation and resolution where required.
- Customer Success: Ensure each engagement delivers tangible value and a standout experience for clients and associates. Seek feedback continuously and embed lessons learned to drive improvement in the delivery model.
- Strong communication and stakeholder management skills, able to engage credibly at all levels including C-suite.
- Relationship-driven with a collaborative mindset.
- Customer-centric approach with a passion for delivering value.
- Detail-focused, analytical, and process-driven.
- Commercially astute with the ability to balance structure and flexibility.
- Approachable, grounded, and genuinely people-focused.
- Passionate about continuous improvement and fast learning.
- Calm under pressure, able to navigate complexity with empathy.
- Organised, adaptable, and capable of managing multiple priorities.
Please apply if interested!
Service Delivery Manager employer: EXP Talent
Contact Detail:
EXP Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Service Delivery Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to service delivery. Think about how you can showcase your leadership and relationship-building skills, as these are key for the role. We recommend doing mock interviews with friends or mentors to boost your confidence.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in delivery leadership and client engagement, showcasing how you've successfully managed projects and built strong relationships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with our mission of delivering meaningful impact for clients. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to lead successful projects and enhance client satisfaction. Numbers and examples can really make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at EXP Talent
✨Know the Company Inside Out
Before your interview, take some time to research the consulting and delivery specialist. Understand their values, recent projects, and how they create supportive environments for clients and associates. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully led teams or projects. Highlight how you managed scope, milestones, and outcomes, and be ready to discuss how you can champion delivery excellence in this new role.
✨Build Rapport with Interviewers
Since this role is client-facing and relationship-driven, focus on building rapport during your interview. Be personable and approachable, and don’t hesitate to ask questions about the team dynamics and client interactions. This will not only showcase your people-focused approach but also give you insights into the company culture.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and analytical skills. Think of situations where you've had to navigate complexity or manage multiple priorities. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you highlight your customer-centric approach and ability to deliver value.
