Senior Director of Business Operations (London)

Job Summary: As the Senior Director of Business Operations, you will lead two regional directors overseeing international health and wellness professionals across Asia and Europe, delivering a premier onsite corporate wellness experience for a global Fortune 100 client. In this role, you will manage relationships with multiple client leaders, ensuring alignment on goals and delivering exceptional service. Partnering with the Exos cross functional teams and client leaders, you will drive operational excellence, execute strategic initiatives, and foster a high-performance culture. With a player-coach mindset, you will guide and support Regional Directors, identify opportunities for business development, and ensure the successful scaling of operations. This dynamic role is ideal for a seasoned leader passionate about driving efficiency, cultivating collaboration, and building an inclusive environment.

Responsibilities:

Leadership & Team Development:

• Lead and inspire an international team located in Asia and Europe. Partner with cross-functional departments within Exos and our client to implement business strategies, promote operational efficiency, and drive team success.

• Coach and mentor our Regional Directors that oversee our APAC & EMEA team members to enhance performance, manage talent, and improve retention.

• Establish performance management systems, set clear expectations, and provide ongoing coaching for staff development.

Strategic Planning & Execution:

• Collaborate with the VP of Strategic Accounts to define and execute the operational strategy.

• Translate strategy into actionable goals, manage performance, and ensure continuous growth.

• Oversee the annual operating planning process and ensure organizational goals align with short- and long-term objectives.

Operational Management:

• The Senior Director will own our client relationship and function as the single point of contact regarding operations in the EMEA and APAC regions.

• Analyze internal operations, identify areas for process improvement, and implement strategies to enhance productivity.

• Monitor performance with key metrics and adjust strategies as needed.

Client & Partner Relationships:

• Build and maintain strong relationships with clients, stakeholders, and partners.

• Manage vendor relationships and ensure service delivery aligns with client expectations.

• Act as the primary point of contact for key clients, overseeing successful account management and business growth.

• Collaborate with leaders from various departments within Exos and our client teams to drive initiatives, monitor performance, and identify areas of optimization.

Qualifications:

• Bachelor’s degree in Business Administration or a related field; Master’s degree preferred.

• 10+ years in executive leadership roles, with a focus on operational management and business development. Experience in industries such as Fitness, Health & Wellness, Retail or Hospitality is a plus.

• Strong leadership skills, integrity, and the ability to inspire and guide teams toward achieving business objectives.

• Proficiency in data analysis, performance metrics, and strategic planning.

• Ability to diagnose operational challenges quickly and devise effective solutions.

• International business experience preferred.

• Knowledge of Construction Project Management/Contracting is a plus.

WHO WE ARE

For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matterby promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond.

Simply put, we “get you ready” for the moments that matter — whether that’s striving to excel at work, or training for a major athletic event.How do we do it? Our employer solutions includefitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development.

We’ve never been the type to accept the status quo. We’re all about studying, learning, innovating,and making waves. And we feel that it’s our responsibility to help others because we know there’sa better way. That better way is Exos Readiness.

We are an equal opportunity employer

EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities.

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