Senior Director of Business Operations

Job Summary:

As the Senior Director of Business Operations, you will lead two regional directors overseeing international health and wellness professionals across Asia and Europe, delivering a premier onsite corporate wellness experience for a global Fortune 100 client. In this role, you will manage relationships with multiple client leaders, ensuring alignment on goals and delivering exceptional service. Partnering with the Exos cross-functional teams and client leaders, you will drive operational excellence, execute strategic initiatives, and foster a high-performance culture. With a player-coach mindset, you will guide and support Regional Directors, identify opportunities for business development, and ensure the successful scaling of operations. This dynamic role is ideal for a seasoned leader passionate about driving efficiency, cultivating collaboration, and building an inclusive environment.

Responsibilities:

Leadership & Team Development:

• Lead and inspire an international team located in Asia and Europe. Partner with cross-functional departments within Exos and our client to implement business strategies, promote operational efficiency, and drive team success.
• Coach and mentor our Regional Directors that oversee our APAC & EMEA team members to enhance performance, manage talent, and improve retention.
• Establish performance management systems, set clear expectations, and provide ongoing coaching for staff development.

Strategic Planning & Execution:

• Collaborate with the VP of Strategic Accounts to define and execute the operational strategy.
• Translate strategy into actionable goals, manage performance, and ensure continuous growth.
• Oversee the annual operating planning process and ensure organizational goals align with short- and long-term objectives.

Operational Management:

• The Senior Director will own our client relationship and function as the single point of contact regarding operations in the EMEA and APAC regions.
• Analyze internal operations, identify areas for process improvement, and implement strategies to enhance productivity.
• Monitor performance with key metrics and adjust strategies as needed.

Client & Partner Relationships:

• Build and maintain strong relationships with clients, stakeholders, and partners.
• Manage vendor relationships and ensure service delivery aligns with client expectations.
• Act as the primary point of contact for key clients, overseeing successful account management and business growth.
• Collaborate with leaders from various departments within Exos and our client teams to drive initiatives, monitor performance, and identify areas of optimization.

Qualifications:

• Bachelor’s degree in Business Administration or a related field; Master’s degree preferred.
• 10+ years in executive leadership roles, with a focus on operational management and business development. Experience in industries such as Fitness, Health & Wellness, Retail or Hospitality is a plus.
• Strong leadership skills, integrity, and the ability to inspire and guide teams toward achieving business objectives.
• Proficiency in data analysis, performance metrics, and strategic planning.
• Ability to diagnose operational challenges quickly and devise effective solutions.
• International business experience preferred.
• Knowledge of Construction Project Management/Contracting is a plus.

We are an equal opportunity employer

EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities.

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