At a Glance
- Tasks: Lead and inspire teams across APAC and EMEA to achieve client wellness goals.
- Company: Join Exos, a leader in human performance and wellness coaching.
- Benefits: Competitive salary, travel opportunities, and a supportive team culture.
- Other info: Dynamic role with opportunities for professional development and global engagement.
- Why this job: Make a real impact on client health and productivity while fostering growth.
- Qualifications: Degree in Kinesiology or Sports Science; leadership experience preferred.
The predicted salary is between 49500 - 60500 £ per year.
At Exos, we believe in unlocking everyone's potential for peak performance, and we're passionate about making it happen. As a leader in human performance, we deliver world-class training, coaching, and education to athletes and high-performing individuals across the spectrum. We're seeking an experienced Senior Performance Manager to oversee our APAC and EMEA regional teams and wellness centers, fostering a culture of excellence and growth. In this management role, you will work closely with the Dedicated Account Manager to support a global wellbeing program and drive continuity and operational excellence that support the client's overall vision and strategy.
This role will oversee onsite operations, guide and support staff, and provide data driven results, programming and innovation. If you're passionate about leadership in coaching, committed to client success, and ready to make a lasting impact, we want to hear from you.
Responsibilities:
- Serve as the lead of the APAC and EMEA region and the primary day-to-day contact for client operation in that region, maintaining proactive communication to ensure client goals are consistently met.
- Provide consistent coaching and mentoring to the onsite Exos teams operating multiple locations throughout the United Kingdom and India.
- Ensure operational excellence and a cohesive experience across multiple locations.
- Partner with the client to lead a variety of engagement activities, such as educational events, wellness fairs, and informational sessions.
- Oversee site-level implementation of operational and staffing plans, ensuring alignment with contractual obligations and program quality.
- Conduct performance evaluations for site staff, maintain documentation, and foster a positive and supportive team culture.
- Evaluate site-level operations, team performance, and client metrics to ensure alignment with Exos and/or client objectives.
- Oversee the strategic implementation and evaluation of innovative and integrated fitness and wellness initiatives that optimize user experience, measurably contribute to client health and productivity objectives, and result in improved outcomes.
- Lead evaluation of program and performance effectiveness to demonstrate impact in alignment with agreed upon client objectives, and company objectives.
- Manage outcome reporting cadence and deliver comprehensive results to the client.
Required Qualifications:
- Bachelor's degree in Kinesiology, Sports Science, or related field; Master's degree preferred.
- High energy and genuine passion for helping clients achieve their goals.
- Must be able to travel to Manchester quarterly and India 2-4 times per year.
Preferred Qualifications:
- Minimum of three (3) years of strength coaching or personal training experience.
- Minimum of five (5) years of leadership experience in a corporate wellness setting.
For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond.
Exos offers reasonable accommodations to job applicants with disabilities.
Senior Loyalty Performance Manager in London employer: Exos
Exos in Manchester is an exceptional employer that prioritises the well-being and professional growth of its team members. With a vibrant work culture that encourages creativity and collaboration, employees benefit from ongoing training opportunities and a supportive environment that fosters personal and professional development. Joining Exos means being part of a forward-thinking organisation dedicated to inspiring healthier lifestyles and making a meaningful impact in the fitness community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Loyalty Performance Manager in London
✨Get Involved in Wellness Communities
Dive into local wellness and health coaching communities, both online and offline. Join Facebook groups or forums where health coaches gather to share tips and opportunities. You never know when a connection might lead to a full-time gig at a place like Exos!
✨Attend Wellness Workshops and Events
Search for wellness conferences, workshops, or meet-ups happening in your area. These events are goldmines for networking and often have job boards where you can find openings, including listings from companies like Exos.
✨Showcase Your Skills Online
Create a personal blog or social media accounts focused on health and wellness coaching. Share your insights, tips, and success stories. This not only demonstrates your expertise but also increases your visibility to potential employers like Exos.
✨Utilise Your Connections
Don't underestimate the power of word-of-mouth! After connecting with people at events or online, reach out to friends and acquaintances who are in the wellness industry. A simple coffee chat could land you a full-time role at Exos!
We think you need these skills to ace Senior Loyalty Performance Manager in London
Some tips for your application 🫡
Show Off Your Qualifications:In the wellness and health coaching world, your certifications are key! Make sure to highlight any relevant qualifications, such as health coach certifications, nutrition credentials, or any workshops you've attended. We want to see how you can apply your knowledge in real-world scenarios!
Craft a Relatable Cover Letter:Your cover letter should express your passion for helping others achieve wellness goals. Share any personal experiences or stories that led you to this field. This helps us see the genuine person behind the application — we love a good personal touch!
Highlight Your Coaching Approach:Describe your coaching style or methodology within your CV. Whether you're into holistic approaches, behaviour change techniques, or motivational interviewing, let us know! This helps us understand how you might connect with potential clients and fit into our team.
Professional but Approachable Formatting:When you're crafting your CV, keep it clear and easy to read, but don’t shy away from a bit of colour or personality! Use bullet points to make your experience pop, and consider including a brief personal statement to summarise your coaching philosophy. We all appreciate a well-organised document that reflects who you are!
How to prepare for a job interview at Exos
✨Showcase Your Coaching Techniques
Make sure you can explain your coaching methodologies clearly. Think about how you approach client goals and what techniques you use—whether it’s motivational interviewing or goal-setting strategies. Practise presenting case scenarios to highlight how you help individuals in their wellness journeys.
✨Demonstrate Your Knowledge of Wellness Tools
Be prepared to discuss specific health and wellness tools or technologies you’re familiar with. If you use apps or software for tracking progress or facilitating communication with clients, mention these. Showing you’re tech-savvy can really give you an edge, especially as coaching often involves leveraging these tools.
✨Align with Exos's Values
Before the interview, dig deep into Exos's ethos and wellness philosophy. Speak about why these resonate with you and how your coaching aligns with their vision. It’ll show that you’re not just seeking a job, but that you genuinely want to be part of their mission.
✨Prepare for Real-Life Scenarios
In full-time roles, they might want to see how you handle real-life coaching situations. Prepare for role-playing exercises or questions about how you’d tackle specific challenges clients might face—this can really demonstrate your practical experience and problem-solving skills.
