At a Glance
- Tasks: Manage key customer accounts and drive their success through strategic partnerships.
- Company: Dynamic claims management company with a focus on employee and client value.
- Benefits: Competitive salary, market-leading benefits, and fully remote work.
- Other info: Exciting growth phase with opportunities to shape the customer success function.
- Why this job: Join a fast-growing company and make a real impact in customer relationships.
- Qualifications: 5+ years of UK-based account management experience in insurance or tech-enabled services.
The predicted salary is between 50000 - 65000 £ per year.
EXO CLAIMS RECRUITMENT are delighted to be working with a dynamic and forward-thinking Claims Management company who have exciting opportunities available for an experienced Account Manager.
We are interested in speaking with AMs who are keen to enhance their careers and join a dynamic and fast-growing company with genuine expansion plans, which values both its employees and clients.
THIS IS A FULLY REMOTE BASED WORKING ROLE
Salary: £75k to £85k plus market leading benefits.
PLEASE ONLY APPLY IF YOU HAVE PREVIOUS UK BASED (and recent - from the last 12 months) ACCOUNT MANAGEMENT EXPERIENCE
About the role
As an Account Manager (AM), you’ll serve as the strategic partner and relationship owner for a portfolio of key customers. You will work cross-functionally to deliver optimal claims outcomes, maximize customer satisfaction, and help shape our customers’ long-term success.
You’ll act as the key part of the customer relationship — proactively identifying opportunities, solving problems, managing escalations, and driving measurable results through the lifecycle of the account. This is a high-ownership role for a customer-obsessed operator with strong communication, project management, and strategic thinking skills.
What you’ll do
- Customer Relationship Management
- Develop and nurture deep, trust-based relationships with key stakeholders across your accounts.
- Act as a strategic advisor, understanding your customers’ business goals, challenges, and success criteria.
- Conduct regular Strategic Business Reviews (Monthly and Quarterly) to review performance, share insights, and drive continuous improvement.
- Stay informed on industry trends, regulations, and competitive shifts that may impact your customers.
- Retention & Growth
- Serve as the voice of the customer internally — advocating for customer needs across Product, Claims, and Ops.
- Identify and drive opportunities for expansion, renewals, and upsells in partnership with Sales.
- Execute customer success strategies tailored to your customer segment and business priorities.
- Project & Outcome Ownership
- Own the overall success of the account — proactively managing escalations, requests, and ongoing initiatives.
- Collaborate with internal teams (Claims, Onboarding, Escalation, Product, Sales) to ensure aligned delivery and communication.
- Surface operational or tech-related friction points, develop solutions, and champion necessary process or product improvements.
- Customer Journey Optimisation
- Support seamless handoffs from Onboarding to post-go-live engagement.
- Use data and performance metrics to drive transparency, identify risks, and demonstrate value realisation.
- Help establish a frictionless, scalable, and advisory-driven customer experience across the CS lifecycle.
Qualifications
- 5+ years of experience in Insurance Account Management in preferably tech-enabled services, TPA, Insurtech, or B2B service delivery.
- Are passionate about building strong customer partnerships and delivering measurable value.
- Have experience running performance business reviews or executive business reviews with enterprise customers.
- Thrive in cross-functional environments and can influence without authority.
- Possess strong organisational and project management skills — able to juggle multiple customers and priorities.
- Have a deep sense of accountability and ownership; you don’t let balls drop.
- Bring curiosity and creativity to problem solving.
- Are excited to help build — not just execute — a world-class CS function.
- Have an understanding of the P&C Insurance industry and claims value chain (a plus).
This is a unique opportunity to join a forward-thinking company with a great working culture which is in a real phase of growth. This is a role you can really make your own.
Please apply TODAY!
Insurance Account Manager in London employer: Exo Claims
EXO CLAIMS RECRUITMENT offers a vibrant and supportive work environment where employees are valued and encouraged to grow. With fully remote working options, competitive salaries, and market-leading benefits, this dynamic company prioritises both employee satisfaction and client success, making it an excellent choice for those looking to advance their careers in account management.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Account Manager in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Exo Claims). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Exo Claims. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Insurance Account Manager in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Exo Claims.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Exo Claims. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Exo Claims
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Exo Claims to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Exo Claims, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Exo Claims's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
