EXO Claims Recruitment are delighted to be working with one of the UK's largest and most prestigious UK Insurers.
Due to continued growth, our client is looking to speak with experienced Senior Technical Property Claims Consultants to join their company in this exciting phase of growth.
Salary Range: Up to £60k (DoE) plus extensive benefits
Location: Hybrid with some travelling
As part of our client’s ongoing growth, they are seeking Senior and experienced Property Claims Technical Professionals who understand the challenges our clients customers and teams face when dealing with complex property claims.
In this role, you'll ensure that every customer receives the guidance, expertise, and reassurance they need to navigate the claims process smoothly. You will collaborate with specialists, uphold high standards, and work with integrity to deliver fair resolutions.
If you have experience in managing complex property claims and a passion for customer advocacy, we’d love to hear from you. You may be from an adjusting, surveying or construction background in the insurance industry but tired of long hours, a poor work-life balance and poor company benefits. Our clients award winning teams are full of great people underpinned by a unique culture which helps them stand out from the market.
As such, our client is seeking the right candidate, who will have extensive experience in loss analysis, as well as a strong understanding of insurance industry scoping tools and technology for loss validation, triage and settlement optimisation.
In this role, you will provide technical support and referral assistance to Technical Leads and Senior Claims Handlers, supporting technical capability and governance, gathering insights through referrals, targeted file reviews, escalated case support.
You will use supply chain performance insight to support the smooth delivery of customer and business outcomes in real time for customers and teams.
Main Responsibilities:
- Strong customer empathy and working knowledge of regulation including TCF and FOS outcomes.
- Supporting the departmental execution of focused claims Indemnity initiatives.
- Delegated Authority –Influencing process within and out with DA arrangements for our clients supply chain. Supporting audits to optimise workflow, satisfy adherence and inform arrangements between Ageas and SN partners.
- Develop and support claims handling interventions where derailment or spend deterioration occurs keeping close to dissatisfaction and root cause analysis to drive improved outcomes.
- Identify and address supplier performance issues case-by-case and drive organic behavioural improvement in conjunction with the Supplier Relationship Managers.
Skills and experience you will need:
- Significant experience of complex property claims handling for an Insurer or an Adjusting firm/Managing General Agent.
- Member of or working towards CII, CIOB, RICS professional qualifications, or a desire to do so unless you possess exceptional property claims experience.
- Strong building pathology knowledge including Schedule of Rates, producing/reviewing tenders, and Joint Contracts Tribunal experience desired.
- Experience of process and operational improvement programmes beneficial.
- CII or CILA qualifications desired or working towards
If you are looking to join a company that offers not only a great career path but also one where you can work in a friendly yet dynamic business, whilst feeling valued and appreciated, then please apply today!
Technical Property Claims Consultant in Southampton employer: Exo Claims Careers
As one of the UK's fastest growing Claims Services companies, we pride ourselves on fostering a supportive and dynamic work culture that prioritises employee growth and development. With a fully remote role offering competitive salaries and quarterly bonuses, we provide our Travel Insurance Claims Handlers with the tools and career support needed to thrive in their roles while enjoying a healthy work-life balance.
