EXO Claims Recruitment are delighted to be working with one of the UK's fastest growing Claims Services companies.
Our client is looking to speak with experienced Travel Insurance Claims Handlers to join their company in this exciting phase of growth.
THIS IS A FULLY REMOTE ROLE
PLEASE ONLY APPLY IF YOU HAVE PREVIOUS UK BASED TRAVEL CLAIMS HANDLING EXPERIENCE
There is a genuine career path available for the right person with full career support.
Salary: £30k to £35k plus 15% quarterly bonus
Our client is seeking a meticulous and detail-oriented individuals to join their dynamic team. In this role, you will be responsible for reviewing and processing property insurance claims, ensuring that all documentation is accurate and complete. The ideal candidate will possess strong organisational and clerical skills, enabling them to manage multiple tasks efficiently while maintaining a high level of accuracy.
Key Objectives
To effectively & efficiently handle an end to end caseload of either Travel insurance claims from instruction until completion of the works, ensuring that all parties involved are fully informed on progress of the claim. Also, ensuring that the costs of the claim are controlled.
Duties and Responsibilities
- Claim Opening – Secondary Notification of Loss
- Supplier allocation
- Inbound and outbound call handling
- First point of contact for customers
- Effective customer | Insurer communication
- Ensuring service level agreements are adhered to on all Travel claims
- Authorisation of insurance claims
- Applying effective cost control
- Updating jobs in Pulse to maintain job records
- Handling low level complaints (Refer to Complaints Handling Manual)
- Ensuring data is handled responsibly and compliant with the Data Protection Act
- Supply Chain Compliance
- Supply Chain Database administration
Responsibilities and Outputs
- Adherence to call performance measures (Quantity & Quality)
- Low level complaints on claims handled
- Adherence to company policies & procedures
- Control of suppliers to ensure high service quality
- Ongoing communication with all relevant parties to ensure clear understanding of the claim progress.
- Minimise claim lifecycles
- Achievement of productivity & targets
- Ensuring all suppliers are fully compliant
Skills and Requirements
- 2 year minimum of Travel, IPMI or Medical Assistance experience
- CII Certificate In Insurance qualified preferred but not essential
- Excellent communication skills and a positive can do attitude.
- A desire to build a long term career
If you are looking to join a company that offers not only a great career path but also one where you can work in a friendly yet dynamic business, whilst feeling valued and appreciated, then please apply today!
StudySmarter Expert Advice🤫
We think this is how you could land Travel Insurance Claims Handler in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Exo Claims Careers). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Exo Claims Careers. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Exo Claims Careers.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Exo Claims Careers. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Exo Claims Careers
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Exo Claims Careers to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Exo Claims Careers, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Exo Claims Careers's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
