Senior Program Manager – Credit Risk Transformation in Halifax

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EXL (NASDAQ: EXLS) is a global data and artificial intelligence (\”AI\”) company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries such as insurance, healthcare, banking and financial services, media and retail. EXL was founded in 1999 with core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 60,000 employees spanning six continents. For more information, visit www.exlservice.com.

Role Title: Credit Risk Transformation (Delivery Manager)

Location: Halifax or London-based. Hybrid with a requirement to be office-based 2-3 days a week

Summary of the role: The Credit Risk Program Manager will lead large‑scale, cross‑functional programs to strengthen and transform the bank’s credit risk capabilities. This role oversees planning, execution, and delivery of strategic initiatives across credit risk modeling, systems integration, regulatory compliance, and data management. The Program Manager ensures that projects are delivered on time, within budget, and aligned with both regulatory requirements and the bank’s risk appetite framework.

Responsibilities

Program & Project Management

• Define, structure, and manage the delivery of strategic credit risk programs (Basel III/IV, IFRS 9, model modernization, risk platform upgrades).
• Develop and track program plans, budgets, and KPIs, ensuring adherence to timelines and governance standards.
• Coordinate across multiple workstreams — credit risk modeling, data, systems, policy, reporting.

Risk & Regulatory Alignment

• Ensure compliance with regulatory standards (Basel III/IV, IFRS 9, CCAR, ICAAP, local regulators).
• Oversee embedding of risk appetite frameworks, credit policy changes, and new regulatory requirements into risk systems and processes.

Stakeholder Management

• Act as the primary interface between Credit Risk, Business Lines, Finance, Technology / Engineering, and Compliance.
• Partner with senior stakeholders to define business requirements and manage expectations.
• Present program progress, risks, and issues to executive committees and regulators.

Change & Transformation

• Drive migration from legacy credit risk systems to modern platforms (on‑prem/cloud).
• Ensure effective adoption of credit risk models and decision engines into business processes.
• Lead change management, including training, communication, and end‑user adoption.

Data, Reporting & Governance

• Support delivery of risk data aggregation and reporting (BCBS 239 compliance, enterprise risk dashboards).
• Oversee risk data quality, lineage, and governance for credit risk portfolios.
• Establish program governance frameworks, RAID (risks, assumptions, issues, dependencies) logs, and reporting packs.

Qualifications and Experience

• Bachelor’s degree in Finance, Risk Management, Economics, Statistics, or related discipline; MBA/Master’s preferred.
• 10–15 years of experience in credit risk, risk management, or large‑scale banking transformation.
• Demonstrated experience in leading multi‑year, cross‑functional risk/regulatory programs.

Skills and Personal Attributes

• Strong knowledge of credit risk concepts (PD, LGD, EAD models, scorecards, stress testing).
• Proven track record in program/project management within risk, finance, or banking transformation.
• Familiarity with risk systems (SAS Risk, Moody’s, FIS, in‑house risk engines) and credit decisioning platforms.
• Understanding of regulatory risk frameworks (Basel, IFRS 9, CCAR, ICAAP).
• Strong leadership, influencing, and stakeholder management skills.
• Excellent communication skills, with ability to engage senior executives and regulators.
• Proficiency in program management tools (MS Project, JIRA, Clarity, etc.).

To be considered for this role, you must already be eligible to work in the United Kingdom.