At a Glance
- Tasks: Deliver engaging training sessions and support users on data platforms like Azure and SQL Server.
- Company: Join a forward-thinking tech company focused on user success and innovation.
- Benefits: Enjoy a permanent role with competitive pay, flexible working, and growth opportunities.
- Other info: Dynamic role with a focus on collaboration and continuous improvement.
- Why this job: Make a real difference by empowering users and enhancing their experience with data platforms.
- Qualifications: Bachelor's degree in IT or related field and 5+ years of relevant experience.
The predicted salary is between 50000 - 60000 € per year.
We’re looking for a Trainer / Business Support professional who is passionate about helping users succeed with data platforms. In this customer-facing managed services role, you will enable users through engaging training sessions, high-quality guides, and responsive day-to-day support. Acting as the “front door” for platform knowledge, you will drive adoption of Azure, Databricks, and SQL Server by delivering clear, practical enablement and maintaining an accessible, user-friendly knowledge base. You will work closely with engineering and operations teams to turn recurring issues into reusable guidance, improve user self-service capabilities, and ensure a consistently high-quality customer experience. This role is ideal for someone who enjoys combining communication, technical understanding, and problem-solving in a fast-paced support environment.
Key Responsibilities
- Deliver instructor-led and virtual training sessions across Azure, Databricks, and SQL Server for users of varying technical skill levels.
- Create and maintain high-quality documentation including user guides, how-to articles, FAQs, playbooks, and troubleshooting instructions.
- Own and continuously improve the knowledge base, including content quality, structure, tagging, and searchability.
- Provide day-to-day user support by triaging, responding to, and resolving queries via service management processes and tools.
- Diagnose and support common user issues related to data platforms, access, workflows, and usage queries.
- Facilitate enablement activities such as office hours, drop-in clinics, onboarding sessions, and user forums.
- Capture recurring issues and convert them into standardised documentation and knowledge base content.
- Collaborate with engineering and platform teams to identify root causes, improve user experience, and ensure training content is up to date.
- Track and report on support trends, user feedback, training effectiveness, and knowledge base usage; recommend improvements.
- Promote best practices in knowledge sharing, communication, and platform usage across the customer base.
Experience and Education
- Bachelor’s degree (or equivalent experience) in IT, Computer Science, Data/Analytics, or a related field.
- 5+ years of experience with at least 2+ years experience in a training, business support, technical support, or customer success role within a technology or data environment.
- Experience working with cloud platforms, ideally Microsoft Azure.
- Working knowledge of SQL Server and strong SQL fundamentals (queries, troubleshooting, interpreting results).
- Experience supporting users in a managed services or operations environment.
- Familiarity with incident/request management and structured support processes.
- Demonstrated ability to explain technical concepts clearly to both technical and non-technical audiences.
Technical Trainer / Business Support (Data Platforms) employer: exl
Join a dynamic and innovative team that prioritises employee development and fosters a collaborative work culture. As a Technical Trainer / Business Support professional, you will benefit from ongoing training opportunities, a supportive environment that encourages knowledge sharing, and the chance to make a meaningful impact on user success with cutting-edge data platforms. Located in a vibrant area, our company offers a unique blend of professional growth and a commitment to excellence in customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Trainer / Business Support (Data Platforms)
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with data platforms. Attend meetups or webinars related to Azure, Databricks, and SQL Server to meet potential employers and learn about job openings.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your training materials, user guides, and any documentation you've developed. This will give hiring managers a taste of your ability to communicate complex concepts clearly and effectively.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common scenarios you might face as a Technical Trainer. Think about how you'd explain technical issues to non-technical users and be ready to demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your experience with training and support in data platforms, and let us know why you're passionate about helping users succeed.
We think you need these skills to ace Technical Trainer / Business Support (Data Platforms)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with data platforms like Azure, Databricks, and SQL Server. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects or training you've delivered!
Show Your Passion:In your application, let us know why you’re excited about helping users succeed with data platforms. Share any personal experiences or stories that demonstrate your enthusiasm for training and support – we love to see genuine passion!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to explain your technical skills and experiences, as we appreciate candidates who can communicate complex ideas simply – just like you would in a training session!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at exl
✨Know Your Platforms Inside Out
Make sure you brush up on Azure, Databricks, and SQL Server before the interview. Familiarise yourself with their features and common user issues. Being able to discuss these platforms confidently will show that you're ready to help users succeed.
✨Prepare Engaging Training Scenarios
Think of examples where you've delivered training or support in the past. Be ready to share how you made complex topics accessible to different audiences. This will demonstrate your ability to communicate effectively, which is key for this role.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss how you've tackled recurring issues in previous roles. Highlight any documentation or guides you've created to improve user experience. This will illustrate your proactive approach to enhancing support processes.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team’s current challenges or how they measure training effectiveness. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
