SAP Ariba Consultant

EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. We are headquartered in New York and have more than 60,000 employees spanning six continents.

We are seeking an experienced SAP Ariba Team Lead with deep hands-on expertise in SAP Ariba Buying and Invoicing (primary focus), Sourcing, and Contract Management modules. The role involves leading a support team, overseeing day-to-day operations, client coordination, issue resolution and driving process improvements. You will be responsible for ensuring high-quality service delivery, SLA/KPI adherence, effective resource management, and successful execution of transformation and small change initiatives within a complex procurement environment integrated with Oracle EBS.

As part of your duties, you will be responsible for:

• Oversee sub-function and team activities, providing leadership and direction to the team
• Manage client coordination, issue resolution, and escalation management
• Align resources and shifts according to the client business requirements
• Monitor key performance parameters of the process and ensure strict adherence to SLAs/KPIs
• Partner with the client on process improvement and transformation initiatives
• Lead tri-party governance meetings and ensure timely resolution of issues
• Review small change requests/forms, provide effort estimates, seek the client approval, and coordinate implementation post-approval
• Drive overall service quality, stakeholder satisfaction, and continuous improvement in procurement and invoice processing

The Team Lead oversees the management of Senior Analysts and the broader support team.

Qualifications and experience we consider to be essential for the role:

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• 10+ years of hands-on experience supporting SAP Ariba Buying and Invoicing (primary focus), Sourcing, and Contract Management modules
• Proven experience integrating Ariba with Oracle EBS (AP, PO, and GL modules) – SFIA Level 5 or equivalent
• SAP Certified Application Associate – SAP Ariba Procurement
• SAP Ariba Integration Certification (CIG or API-based)
• Oracle EBS Financials Cloud Certification (optional but highly valuable)
• ITIL Foundation Certification (valuable for support process alignment)

Skills and Personal attributes we would like to have:

• Strong experience using ServiceNow ticketing system for incident, problem, and change management
• Extensive hands-on experience in SAP Ariba implementation, support, and maintenance
• In-depth process knowledge of Procurement and Invoice Processing workflows
• Excellent communication skills (written and verbal) with the ability to engage senior stakeholders
• Strong analytical skills and competence in logical reasoning / problem-solving
• Ability to lead teams, manage escalations, and drive client-focused outcomes

As part of a leading global Data and AI company, you can look forward to:

• A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
• Everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers.
• A Cycle Scheme where you can save money on bikes and cycling accessories.
• A wide range of professional and personal development opportunities.
• Support for a range of learning initiatives that allow our employees to build on their existing skills and knowledge.

As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status. EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP). At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.

To be considered for this role, you must already be eligible to work in the United Kingdom.