EXL is seeking a Service Development Manager in Manchester to oversee the evolution of the service desk, collaborating with offshore teams to integrate L&D, QA, and regulatory compliance for high-volume utility operations. The role reports to the Service Centre Manager and focuses on aligning site capabilities with KPIs to support the smart meter ecosystem.
You will drive cross-functional initiatives, design L&D programmes, and manage content for the knowledge hub, ensuring regulatory compliance
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Service Development Manager: L&D, QA & Compliance in Manchester employer: EXL
EXL is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to thrive in a fast-paced fintech environment. With a strong focus on professional development, team collaboration, and innovative problem-solving, employees are empowered to grow their skills while contributing to meaningful projects in regulatory reporting and compliance. The remote working flexibility allows for a balanced lifestyle, making EXL an attractive choice for those seeking rewarding career opportunities in the UK.
