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- Tasks: Lead teams to enhance service desk performance and customer satisfaction.
- Company: Global analytics firm based in Manchester with a focus on innovation.
- Benefits: Competitive salary, professional development, and a commitment to diversity.
- Why this job: Make a real impact by driving performance improvements in a dynamic environment.
- Qualifications: 7+ years in operations leadership with a focus on customer experience.
- Other info: Opportunity for career growth in a diverse and inclusive workplace.
The predicted salary is between 42000 - 60000 £ per year.
A global analytics firm in Manchester is seeking a Service Desk Performance Manager to lead teams and drive performance improvements. The role requires 7+ years in operations leadership, focusing on customer satisfaction and compliance with smart metering processes.
You will oversee Team Managers, monitor KPIs, and implement strategies to optimize service desk efficiency. This position offers a competitive package, professional development opportunities, and is committed to diversity in hiring.
Service Desk Performance Leader: Metrics & CX in Manchester employer: exl
Contact Detail:
exl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Performance Leader: Metrics & CX in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in analytics or service desk roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to performance management and customer satisfaction. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your achievements! When discussing your experience, focus on specific metrics you've improved or projects you've led that enhanced customer experience. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Desk Performance Leader: Metrics & CX in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in operations leadership and customer satisfaction. We want to see how your skills align with the role of Service Desk Performance Leader, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about driving performance improvements and how your background fits with our focus on smart metering processes. Let us know what makes you the perfect fit!
Showcase Your Metrics Knowledge: Since this role involves monitoring KPIs, make sure to mention any relevant metrics or analytics experience you have. We love numbers, so if you've got examples of how you've used data to improve service desk efficiency, share them with us!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at exl
✨Know Your Metrics
Make sure you’re familiar with key performance indicators (KPIs) relevant to the service desk. Brush up on how to measure customer satisfaction and compliance, as these will likely be hot topics during your interview.
✨Showcase Leadership Experience
Prepare examples from your past roles where you successfully led teams and drove performance improvements. Highlight specific strategies you implemented that resulted in measurable outcomes, especially in operations leadership.
✨Understand Smart Metering Processes
Since the role focuses on smart metering, do your homework! Familiarise yourself with the latest trends and challenges in this area. Being able to discuss these intelligently will show your commitment and expertise.
✨Emphasise Diversity and Inclusion
This company values diversity in hiring, so be ready to discuss how you’ve fostered an inclusive environment in your previous roles. Share any initiatives you’ve led or participated in that promote diversity and enhance team dynamics.
