EXL, a global data and AI company, is seeking a Team Manager to lead a Service Desk team in Manchester. You will drive performance, coach staff, manage incidents and escalations, and ensure high-quality IT support for internal users and suppliers.
The role requires ITIL awareness, strong governance, and regulatory compliance. The on-site position emphasizes collaboration across teams, continuous improvement, and superb service delivery in a fast-changing energy/IT environment.
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Onsite Service Desk Team Manager - Manchester employer: EXL
EXL is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to thrive in a fast-paced fintech environment. With a strong focus on professional development, team collaboration, and innovative problem-solving, employees are empowered to grow their skills while contributing to meaningful projects in regulatory reporting and compliance. The remote working flexibility allows for a balanced lifestyle, making EXL an attractive choice for those seeking rewarding career opportunities in the UK.
