EXL in Manchester, UK is seeking a Senior Operations Manager to lead the operational delivery of service centre functions, ensuring SLAs, quality and customer experience objectives are met. You will provide strategic leadership to managers across multiple workstreams and ensure alignment with client and regulatory requirements.
You will drive continuous improvement using data analytics, manage workforce planning, and report performance to senior leadership.
#J-18808-Ljbffr
Head of Service Centre Operations & Performance in Manchester employer: EXL
EXL is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to thrive in a fast-paced fintech environment. With a strong focus on professional development, team collaboration, and innovative problem-solving, employees are empowered to grow their skills while contributing to meaningful projects in regulatory reporting and compliance. The remote working flexibility allows for a balanced lifestyle, making EXL an attractive choice for those seeking rewarding career opportunities in the UK.
