Senior Business Analyst in London

EXL (NASDAQ: EXLS) is a global data and AI company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. Bringing together domain expertise with robust data, powerful analytics, cloud and AI to create agile, scalable solutions and execute complex operations for the world’s leading corporations. EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect, creating value from data to ensure faster decision‑making and transforming operating models. Key industries include Insurance, Healthcare, Banking and Financial Services, Media, and Retail, among others. Headquartered in New York, our team is over 60,000 strong, with more than 50 offices spanning six continents.

Summary of the role: The Senior Business Analyst (BA) plays a key role in delivering Enterprise Data Management (EDM) and Analytics solutions for EXL’s insurance clients. The role involves working closely with business and technical stakeholders to gather, analyse, and translate business requirements into effective data and process solutions.

• Requirements & Analysis
  • Lead the collection, documentation, and validation of business, functional, and data requirements.
  • Conduct gap analysis to identify variances between current and target business processes, data structures, or system capabilities.
  • Translate business needs into detailed user stories, process flows, and technical specifications.
  • Perform source data analysis and data profiling to assess quality, consistency, and completeness.
• Data Management & Governance
  • Develop and maintain data dictionaries, business glossaries, and metadata documentation.
  • Define and document business rules for data acquisition, transformation, integration, and quality assurance.
  • Support the design of data lineage, master data, and reference data management processes.
  • Identify and recommend improvements in data governance, data quality, and operational efficiency.
• Reporting & Insights
  • Capture and document reporting, analytics, and data visualisation requirements in collaboration with business stakeholders.
  • Analyse data trends and patterns to support business decision‑making and process optimisation.
  • Collaborate with data engineering and BI teams to validate outputs and ensure business needs are met.
• Stakeholder Management & Delivery
  • Act as the primary liaison between business stakeholders, technical teams, and data specialists.
  • Communicate project status, issues, and risks clearly and effectively across all levels.
  • Support roadmap development, prioritisation, dependency mapping, and resourcing.
  • Participate in user acceptance testing (UAT) and change management activities to ensure successful implementation.

Qualifications

• Minimum 5 years’ experience as a Business Analyst within the Insurance industry (Policy, Claims, Regulatory, or Reinsurance data).
• Strong understanding of insurance operations, including London Market processes and data flows.
• Proven experience in Enterprise Data Management, Data Warehousing, Data Governance or Data Quality initiatives.
• Hands‑on experience with data profiling, requirements gathering, and business process documentation.
• Excellent communication, analytical, and stakeholder management skills.
• Bachelor’s degree in a relevant discipline (e.g., Business, Information Systems, or Data Analytics).
• Experience working with Data Lake / Data Warehouse / Data Governance tools (e.g., Azure Data Services, Databricks, Snowflake, Power BI, Alation, Collibra).
• Exposure to Agile / Scrum methodologies.
• Experience with SQL or data query tools for data validation and analysis.
• Familiarity with regulatory reporting and compliance requirements in insurance.
• Strong business acumen with the ability to bridge business and technology.
• Detail‑oriented, analytical, and highly organised.
• Excellent written and verbal communication skills.
• Collaborative mindset with a proactive approach to problem‑solving.
• Ability to manage multiple priorities in a fast‑paced environment.

Benefits

• A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4x your annual salary, income protection insurance, and a rewarding pension.
• EXL provides everyday financial well‑being solutions, such as cash‑back cards, where you can earn cashback while enjoying discounts, promotions, and offers from top retailers.
• We also offer a Cycle Scheme that allows employees to save money on bikes and cycling accessories.
• We commit to tools and resources that enable employees’ success and career growth.
• We offer a wide range of professional and personal development opportunities, from online courses to seminars and workshops.
• As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
• EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
• At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.