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- Tasks: Lead client relationships and drive growth through strategic account planning.
- Company: Dynamic company in the Energy, Utilities, Telecom & TTL sectors.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Other info: Collaborative environment with a focus on innovation and market insights.
- Why this job: Make a real impact by transforming client relationships into strategic partnerships.
- Qualifications: 15+ years in Account Management with experience in relevant sectors.
The predicted salary is between 80000 - 100000 £ per year.
This role demands a dynamic leader who can manage existing client relationships, elevate the client experience, and drive significant portfolio growth through strategic account planning and solution delivery. Manage and nourish existing client relationships while proactively evolving them into broader, value-driven partnerships. Act as a trusted advisor to clients, providing insights and thought leadership that influence strategic decisions.
The Senior Account Manager/Client Executive will be responsible for cultivating relationships with senior stakeholders, influencing decision-making, and ensuring alignment between client objectives and EXL service offerings. A successful candidate will have demonstrated experience in building and maintaining strong relationships with senior executives, as well as proven success in managing complex sales cycles and achieving revenue targets. Oversee deal structuring, negotiation, and execution to support business expansion. Collaborate with delivery, solutioning, and domain teams to ensure seamless execution and client satisfaction.
The Senior Account Manager/Client Executive will collaborate across internal and external teams to deliver the full spectrum of EXL’s service offerings—namely Data Management, Digital Engineering, Analytics, and AI, Revenue integrity services, F&A Ops and Domain ops—ensuring solutions are aligned with client goals and deliver measurable business value. Your focus will be on scaling growth, managing complex deals, and transforming traditional client relationships into strategic partnerships.
Responsibilities- Strategic Account Growth & Business Development: Orchestrate the vision and strategy for growth within key elements of strategic accounts, identifying new business opportunities and expanding relationships across subsidiaries. Lead efforts to capture new business opportunities, driving revenue growth and increasing footprint within assigned strategic accounts and their subsidiaries. Develop and execute comprehensive account plans to achieve revenue targets, ensuring that deliverables are met and client expectations are exceeded.
- Client Relationship Management: Build and maintain strong relationships with senior stakeholders (CXOs & business teams), ensuring alignment between client objectives and EXL’s services. Serve as the primary point of contact for key client accounts, ensuring smooth communication and execution of client initiatives. Proactively manage client expectations, foster deep partnerships, and develop executive presence to engage with leadership at all levels within client organizations.
- Cross-Functional Collaboration & Solution Development: Work closely with internal teams (Operations, Account Teams, Technology, and relevant business verticals) to deliver integrated, innovative solutions that address client needs. Partner with internal stakeholders, including solution architects and product managers, to consolidate learnings from multiple projects and drive the development of new services and solutions. Partner with cross-functional teams to design and implement integrated solutions of EXL’s service portfolio—including Data Management, Digital Engineering, Analytics, and AI, Revenue integrity services, F&A Ops and Domain ops—that generate measurable business impact for clients.
- Financial Management & Oversight: Maintain oversight of financial metrics, including revenue, gross margin (GM) forecasting, and P&L reporting. Conduct detailed P&L analysis, including cost reviews, revenue recognition, and tracking of key financial metrics to ensure alignment with account goals and financial health.
- Contracting & Administrative Management: Manage the contracting process for assigned strategic account, ensuring contracts and agreements are up to date and aligned with business objectives. Handle client administrative requests, including updates to contracts, staffing, and locations, ensuring smooth operations and timely execution of agreements.
- Tracking & Reporting: Support client management initiatives by tracking open items related to key deliverables, status updates, and client communications. Use tools such as Salesforce to maintain visibility into account progress and ensure alignment across teams and stakeholders.
- Market Insights & Competitive Intelligence: Research emerging technology trends, market direction, and competitor activities to stay ahead of future demand trends in services and solutions. Continuously cultivate market knowledge to maintain a competitive edge and ensure that EXL’s offerings remain relevant and innovative in the evolving market landscape.
Qualifications: Minimum 15 years of experience in Account Management & Client Success. Experience of working with Energy & Utilities, Telecom & TTL sectors.
Client Partner. EMEA. Energy, Utilities, Telecom & TTL in London employer: exl
Contact Detail:
exl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Partner. EMEA. Energy, Utilities, Telecom & TTL in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the Energy, Utilities, Telecom, and TTL sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Client Partner role.
✨Tip Number 2
Showcase your expertise! When you’re chatting with potential employers or networking contacts, share insights and experiences that highlight your ability to manage client relationships and drive growth. Be the trusted advisor they’re looking for by demonstrating your knowledge of market trends and strategic account planning.
✨Tip Number 3
Prepare for interviews like it’s game day! Research the company thoroughly, understand their service offerings, and think about how you can contribute to their goals. Practice answering common interview questions, especially those related to managing complex sales cycles and building partnerships with senior stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly shows your enthusiasm for the role. Plus, it gives us a chance to see your application in the best light possible. Let’s get you that Client Partner position!
We think you need these skills to ace Client Partner. EMEA. Energy, Utilities, Telecom & TTL in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Partner role. Highlight your experience in managing client relationships and driving portfolio growth, as these are key aspects of the job.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve influenced decision-making and achieved revenue targets in previous roles. We love seeing quantifiable results!
Be Authentic: Let your personality shine through in your application. We’re looking for dynamic leaders who can build strong partnerships, so don’t be afraid to show us what makes you unique.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and get back to you faster!
How to prepare for a job interview at exl
✨Know Your Client Inside Out
Before the interview, dive deep into understanding the company’s clients, especially in the Energy, Utilities, Telecom, and TTL sectors. Familiarise yourself with their challenges, goals, and how EXL's services can provide value. This will help you speak confidently about how you can elevate client relationships and drive growth.
✨Showcase Your Relationship-Building Skills
Prepare examples that highlight your experience in managing and nurturing client relationships. Think of specific instances where you influenced decision-making or transformed a traditional relationship into a strategic partnership. This will demonstrate your ability to engage with senior stakeholders effectively.
✨Be Ready for Complex Deal Discussions
Since the role involves overseeing deal structuring and negotiation, brush up on your knowledge of complex sales cycles. Be prepared to discuss your approach to managing these processes and how you've successfully achieved revenue targets in the past.
✨Collaborate and Communicate
Emphasise your experience in cross-functional collaboration. Prepare to discuss how you've worked with various teams to deliver integrated solutions that meet client needs. Highlight your communication skills and how they’ve helped ensure seamless execution and client satisfaction.