At a Glance
- Tasks: Lead client engagement and drive revenue growth in the EMEA region.
- Company: Join EXL, a global leader in data and AI solutions.
- Benefits: Competitive salary, bonuses, private healthcare, and flexible hybrid working.
- Other info: Diverse and inclusive workplace with strong professional development opportunities.
- Why this job: Make an impact by transforming client relationships into strategic partnerships.
- Qualifications: Master's degree and 12+ years in account management, preferably in insurance or healthcare.
The predicted salary is between 80000 - 100000 £ per year.
EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 60,000 employees spanning six continents.
Summary of the role: The role revolves around being responsible for leading and expanding client engagement for strategic accounts based in the EMEA region. This role demands a dynamic leader who can manage existing client relationships whilst also driving new revenue growth, elevate the client experience, and drive significant portfolio growth through strategic account planning and solution delivery.
- Manage and nourish existing client relationships while proactively evolving them into broader, value-driven partnerships.
- Act as a trusted advisor to clients, providing insights and thought leadership that influence strategic decisions.
- The leader will be responsible for cultivating relationships with senior stakeholders, influencing decision-making, and ensuring alignment between client objectives and EXL service offerings.
- A successful candidate will have demonstrated experience in building and maintaining strong relationships with senior executives, as well as proven success in managing complex sales cycles and achieving revenue targets.
- Oversee deal structuring, negotiation, and execution to support business expansion.
- Collaborate with delivery, solutioning, and domain teams to ensure seamless execution and client satisfaction.
The focus will be on scaling growth, managing complex deals, and transforming traditional client relationships into strategic partnerships.
As part of your duties, you will be responsible for:
- Strategic Account Growth & Business Development: Orchestrate the vision and strategy for growth within key elements of strategic accounts, identifying new business opportunities and expanding relationships across subsidiaries.
- Client Relationship Management: Build and maintain strong relationships with senior stakeholders (CXOs & business teams), ensuring alignment between client objectives and EXL’s services.
- Sales and Revenue Growth: Identify new business opportunities within existing accounts and pursue new client acquisition in the UK and Europe markets.
- Cross-Functional Collaboration & Solution Development: Work closely with internal teams to deliver integrated, innovative solutions that address client needs.
- Financial Management & Oversight: Maintain oversight of financial metrics, including revenue, gross margin (GM) forecasting, and P&L reporting.
- Contracting & Administrative Management: Manage the contracting process for assigned strategic account, ensuring contracts and agreements are up to date and aligned with business objectives.
- Tracking & Reporting: Support client management initiatives by tracking open items related to key deliverables, status updates, and client communications.
- Market Insights & Competitive Intelligence: Research emerging technology trends, market direction, and competitor activities to stay ahead of future demand trends in services and solutions.
Qualifications and experience we consider to be essential for the role:
- Bachelor’s degree in Business, Economics, Engineering, Technology, or a related discipline.
- Master’s degree (MBA or equivalent) from a reputed institution, with a focus on Strategy, Marketing, Finance, or General Management.
- Minimum 12+ years of experience in Account Management & Client Success.
- Experience of working in or with Insurance and Healthcare & Lifesciences sectors is preferred.
Skills and Personal attributes we would like to have:
- Proven track record in account management, sales, or business development, ideally within the Insurance & Healthcare & Lifesciences (HLS) sector.
- Strong background in data and technology, including expertise in domain operations, data analytics, cloud technologies, and digital transformation initiatives.
- Demonstrated success in managing complex sales cycles and consistently achieving financial targets.
- Dedicated to achieving business results, with a focus on driving growth while maintaining a client-centric approach.
- Skilled in negotiating within specific parameters and closing deals through logical, incremental steps.
- Ability to demonstrate thought leadership and provide strategic guidance to clients.
- Proficient in translating EXL’s features into solutions that resolve strategic client pain points, using language that aligns with client business objectives.
- Ability to build and nurture strong relationships with senior executives and influence decision-making at all levels.
- Excellent communication, negotiation, and presentation skills, with the ability to articulate complex solutions clearly and persuasively.
- Collaborative approach, with the ability to work effectively with both technical and business teams to ensure alignment and successful solution delivery.
As part of a leading global Data and AI company, you can look forward to:
- A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
- EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers.
- We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
- At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers.
- We offer a wide range of professional and personal development opportunities.
- We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge.
As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
To be considered for this role, you must already be eligible to work in the United Kingdom.
Client Executive - EMEA. Energy, Utilities, Telecom & TTL in London employer: exl
EXL is an exceptional employer that prioritises innovation, collaboration, and employee growth within a dynamic work culture. Based in London, the company offers a flexible hybrid working model, competitive salaries, and comprehensive benefits including private healthcare and professional development opportunities, ensuring that employees can thrive both personally and professionally. With a commitment to diversity and a focus on meaningful client partnerships, EXL provides a rewarding environment for those looking to make a significant impact in the data and AI industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Executive - EMEA. Energy, Utilities, Telecom & TTL in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their services and how they align with your skills. This way, you can tailor your responses and show them why you're the perfect fit for the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. The more comfortable you are speaking about your experience and skills, the more confident you'll be when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Client Executive - EMEA. Energy, Utilities, Telecom & TTL in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Client Executive. Highlight your experience in account management and client success, especially in the Energy, Utilities, Telecom, and TTL sectors. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can drive growth and enhance client relationships. Be sure to mention specific examples from your past experiences that demonstrate your capabilities.
Showcase Your Achievements:When detailing your work history, focus on your achievements rather than just responsibilities. Use metrics and specific outcomes to illustrate how you've successfully managed complex sales cycles and driven revenue growth in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at exl
✨Know Your Client
Before the interview, dive deep into EXL's client base, especially in the Energy, Utilities, Telecom, and TTL sectors. Understand their challenges and how EXL's services can address them. This will help you speak confidently about how you can add value to their strategic accounts.
✨Showcase Your Relationship Skills
Prepare examples that highlight your experience in building and maintaining relationships with senior stakeholders. Be ready to discuss specific instances where you've influenced decision-making or transformed client relationships into strategic partnerships.
✨Demonstrate Your Sales Acumen
Brush up on your knowledge of complex sales cycles and revenue growth strategies. Be prepared to discuss how you've successfully managed similar processes in the past, including deal structuring and negotiation tactics that led to successful outcomes.
✨Align with EXL’s Values
Familiarise yourself with EXL's core values: innovation, collaboration, excellence, integrity, and respect. During the interview, weave these values into your responses to show that you not only understand the company culture but also embody it in your professional approach.
