At a Glance
- Tasks: Lead client engagement and drive revenue growth in the EMEA region.
- Company: Join EXL, a global leader in data and AI solutions.
- Benefits: Competitive salary, bonuses, private healthcare, and flexible hybrid working.
- Other info: Diverse and inclusive workplace with strong professional development opportunities.
- Why this job: Make an impact by transforming client relationships into strategic partnerships.
- Qualifications: Master's degree and 12+ years in account management, preferably in insurance or healthcare.
The predicted salary is between 80000 - 100000 £ per year.
EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 60,000 employees spanning six continents.
Summary of the role: The role revolves around being responsible for leading and expanding client engagement for strategic accounts based in the EMEA region. This role demands a dynamic leader who can manage existing client relationships whilst also driving new revenue growth, elevate the client experience, and drive significant portfolio growth through strategic account planning and solution delivery.
- Manage and nourish existing client relationships while proactively evolving them into broader, value-driven partnerships.
- Act as a trusted advisor to clients, providing insights and thought leadership that influence strategic decisions.
- The leader will be responsible for cultivating relationships with senior stakeholders, influencing decision-making, and ensuring alignment between client objectives and EXL service offerings.
- A successful candidate will have demonstrated experience in building and maintaining strong relationships with senior executives, as well as proven success in managing complex sales cycles and achieving revenue targets.
- Oversee deal structuring, negotiation, and execution to support business expansion.
- Collaborate with delivery, solutioning, and domain teams to ensure seamless execution and client satisfaction.
The focus will be on scaling growth, managing complex deals, and transforming traditional client relationships into strategic partnerships.
As part of your duties, you will be responsible for:
- Strategic Account Growth & Business Development: Orchestrate the vision and strategy for growth within key elements of strategic accounts, identifying new business opportunities and expanding relationships across subsidiaries.
- Client Relationship Management: Build and maintain strong relationships with senior stakeholders (CXOs & business teams), ensuring alignment between client objectives and EXL’s services.
- Sales and Revenue Growth: Identify new business opportunities within existing accounts and pursue new client acquisition in the UK and Europe markets.
- Cross-Functional Collaboration & Solution Development: Work closely with internal teams to deliver integrated, innovative solutions that address client needs.
- Financial Management & Oversight: Maintain oversight of financial metrics, including revenue, gross margin (GM) forecasting, and P&L reporting.
- Contracting & Administrative Management: Manage the contracting process for assigned strategic account, ensuring contracts and agreements are up to date and aligned with business objectives.
- Tracking & Reporting: Support client management initiatives by tracking open items related to key deliverables, status updates, and client communications.
- Market Insights & Competitive Intelligence: Research emerging technology trends, market direction, and competitor activities to stay ahead of future demand trends in services and solutions.
Qualifications and experience we consider to be essential for the role:
- Bachelor’s degree in Business, Economics, Engineering, Technology, or a related discipline.
- Master’s degree (MBA or equivalent) from a reputed institution, with a focus on Strategy, Marketing, Finance, or General Management.
- Minimum 12+ years of experience in Account Management & Client Success.
- Experience of working in or with Insurance and Healthcare & Lifesciences sectors is preferred.
Skills and Personal attributes we would like to have:
- Proven track record in account management, sales, or business development, ideally within the Insurance & Healthcare & Lifesciences (HLS) sector.
- Strong background in data and technology, including expertise in domain operations, data analytics, cloud technologies, and digital transformation initiatives.
- Demonstrated success in managing complex sales cycles and consistently achieving financial targets.
- Dedicated to achieving business results, with a focus on driving growth while maintaining a client-centric approach.
- Skilled in negotiating within specific parameters and closing deals through logical, incremental steps.
- Ability to demonstrate thought leadership and provide strategic guidance to clients.
- Proficient in translating EXL’s features into solutions that resolve strategic client pain points, using language that aligns with client business objectives.
- Ability to build and nurture strong relationships with senior executives and influence decision-making at all levels.
- Excellent communication, negotiation, and presentation skills, with the ability to articulate complex solutions clearly and persuasively.
- Collaborative approach, with the ability to work effectively with both technical and business teams to ensure alignment and successful solution delivery.
As part of a leading global Data and AI company, you can look forward to:
- A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
- EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers.
- We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
- At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers.
- We offer a wide range of professional and personal development opportunities.
- We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge.
As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
To be considered for this role, you must already be eligible to work in the United Kingdom.
Client Executive - EMEA. Energy, Utilities, Telecom & TTL in London employer: exl
EXL is an excellent employer that fosters a collaborative and innovative work culture in the heart of London. With a strong emphasis on employee growth, we offer numerous opportunities for professional development and skill enhancement, particularly in the dynamic field of data analytics and insurance. Our commitment to work-life balance and a supportive environment makes EXL a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Executive - EMEA. Energy, Utilities, Telecom & TTL in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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Don’t shy away from reaching out directly to firms like exl. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Client Executive - EMEA. Energy, Utilities, Telecom & TTL in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to exl.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on exl's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at exl
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with exl.
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Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at exl will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former exl employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
