At a Glance
- Tasks: Monitor live performance and optimise workforce allocation for top-notch customer experience.
- Company: Join EXL, a leading data analytics and digital operations company with a global presence.
- Benefits: Enjoy competitive pay, career growth, and a collaborative work environment.
- Other info: Be part of a diverse team dedicated to innovation and excellence.
- Why this job: Make a real impact by enhancing operational efficiency in a dynamic industry.
- Qualifications: Analytical mindset and ability to adapt in fast-paced environments.
The predicted salary is between 28800 - 48000 € per year.
Monitors and manages live operational performance across teams to ensure service level targets are met. Responsible for tracking real-time metrics such as call volume, agent availability, and adherence, and for making immediate adjustments to workforce allocation to optimize efficiency and customer experience.
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents.
Associate - Business Analyst-Workforce Management-WFM in London employer: exl
EXL is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for aspiring Business Analysts in Workforce Management. With a commitment to employee growth and development, EXL offers numerous opportunities for advancement while providing a dynamic work environment that values integrity and respect. Located in New York, employees benefit from being at the heart of a vibrant business hub, enhancing both professional and personal experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Associate - Business Analyst-Workforce Management-WFM in London
✨Tip Number 1
Network like a pro! Reach out to current employees at EXL on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Associate - Business Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of workforce management metrics. Be ready to discuss how you would monitor call volumes and agent availability in real-time to optimise efficiency.
✨Tip Number 3
Showcase your analytical skills! During interviews, share examples of how you've used data to drive decisions in past roles. This will demonstrate your fit for a data-driven company like EXL.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at EXL.
We think you need these skills to ace Associate - Business Analyst-Workforce Management-WFM in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Associate - Business Analyst role. Highlight any experience you have in monitoring operational performance or managing metrics, as this will show us you're a great fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about data analytics and how your background can help us drive better business outcomes. Be genuine and let your personality come through!
Showcase Relevant Experience:When filling out your application, don’t forget to mention any specific projects or roles where you've optimised efficiency or improved customer experience. We love seeing real examples of your impact!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at exl
✨Know Your Metrics
Familiarise yourself with key performance indicators relevant to workforce management, such as call volume and agent availability. Being able to discuss these metrics confidently will show that you understand the operational side of the role.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to make decisions in previous roles. Whether it's adjusting workforce allocation or improving service levels, demonstrating your analytical mindset will resonate well with the interviewers.
✨Understand EXL's Values
Research EXL’s core values: innovation, collaboration, excellence, integrity, and respect. Be ready to share how your personal values align with theirs, as cultural fit is often just as important as skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, challenges they face, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
