Client Executive - Insurance and Healthcare Life Sciences

EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 60,000 employees spanning six continents.

Location: London, United Kingdom (Flexible hybrid working)

Employment Type: Permanent

Summary of the role:

This role combines new business acquisition with strategic account management, bringing end-to-end ownership across the client lifecycle—from initial engagement to long-term growth and retention. The incumbent is responsible for originating, shaping, and closing complex enterprise deals, while also managing and expanding key client relationships. Acting as a trusted advisor to senior stakeholders, the role focuses on aligning client priorities with the organization’s capabilities, delivering measurable outcomes, and maintaining high levels of client satisfaction. It requires strong executive presence, the ability to influence decision-making, and the agility to navigate multistakeholder environments. In parallel, the role drives sustained revenue growth and profitability across both new and existing clients through renewals, expansions, cross-sell, and upsell.

As part of your duties, you will be responsible for:

• New Logo Acquisition & Market Growth: Own new logo acquisition, originating, shaping, and closing large, complex deals by positioning integrated Data, Digital, and AI solutions.
• Strategic Account Growth & Business Development: Own and orchestrate the vision and strategy for growth across key elements of assigned strategic accounts, identifying new business opportunities and expanding relationships across client entities and subsidiaries.
• Client Relationship Management: Build and sustain strong relationships with senior client stakeholders (CIOs, CDOs, CAOs, and business leaders), ensuring alignment between client objectives and EXL’s service offerings.
• Sales Strategy & Execution: Lead end-to-end sales cycle from prospecting to closure, ensuring strong pipeline creation, disciplined execution, and consistent revenue growth.
• Sales & Revenue Growth: Deliver account growth through upsell and cross-sell of Data & AI led solutions aligned to evolving client priorities.
• Cross-Functional Collaboration & Solutioning: Orchestrate cross-functional teams to design and deliver integrated solutions across Data, Analytics, AI, Digital, and Operations.
• Financial Management & Oversight: Drive revenue, pipeline, and profitability performance through strong financial tracking and account governance.
• Market Insights & Competitive Intelligence: Leverage market intelligence to anticipate demand, shape Data & AI offerings, and strengthen competitive positioning.

Skills and Personal attributes we would like to have:

• Thought Leadership in Data & AI: Seen as a credible thought partner to CXOs, with strong understanding of Data, AI, Analytics and tech ecosystems (AWS, Azure, GCP, Databricks, Palantir).
• Domain & Industry Expertise: Deep understanding of Life Sciences & Healthcare industries and evolving client priorities.
• Complex Deal Leadership: Manage multi-stakeholder, large deal cycles and consistently deliver revenue targets.
• Communication & Executive Presence: Articulate complex Data & AI concepts with clarity and impact.
• Curiosity & Market Awareness: Stay ahead on Data, AI, Digital, and enterprise trends.

Qualifications and experience we consider to be essential for the role:

• Bachelor’s degree in Business, Economics, Engineering, Technology, or a related discipline.
• Minimum 15+ years of demonstrated experience in leading delivery teams, business development, sales, pre-sales or related roles, with a strong track record of success.
• Experience of working in or with Life Sciences & Healthcare sectors is preferred.

As part of a leading global Data and AI company, you can look forward to:

• A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
• EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers.
• We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
• At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers.
• We offer a wide range of professional and personal development opportunities.
• As an Equal Opportunity Employer, EXL is committed to diversity.

To be considered for this role, you must already be eligible to work in the United Kingdom.