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- Tasks: Resolve complex technical issues for retail clients and support innovative retail systems.
- Company: Global data and AI company with a focus on retail technology.
- Benefits: Competitive salary, private healthcare, and professional development opportunities.
- Why this job: Join a dynamic team and make a real difference in retail technology.
- Qualifications: Over 5 years of technical support experience and expertise in retail systems.
- Other info: Enjoy a hybrid working model with excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
A global data and AI company in the UK is seeking a Senior Technical Support Engineer to resolve complex technical issues for retail clients. The ideal candidate will have over 5 years of technical support experience and expertise in retail systems such as POS and CRM. This permanent role includes a hybrid working model and offers comprehensive benefits like competitive salary, private healthcare, and professional development opportunities.
Senior L3 Retail Tech Support Engineer - Hybrid in Belsize Park employer: exl
Contact Detail:
exl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior L3 Retail Tech Support Engineer - Hybrid in Belsize Park
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail tech space and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your knowledge of POS and CRM systems, as well as common issues faced in retail tech support. We want you to shine during the interview and show off your expertise!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! During interviews, share specific examples of how you've tackled complex technical issues in the past. This will help us see how you can add value to our team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior L3 Retail Tech Support Engineer - Hybrid in Belsize Park
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support, especially with retail systems like POS and CRM. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Technical Support Engineer role. Share specific examples of how you've resolved complex issues in the past, and let your passion for tech support come through.
Showcase Your Problem-Solving Skills: In your application, highlight instances where you've tackled tricky technical problems. We love seeing how you approach challenges, so include details about your thought process and the solutions you implemented.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at exl
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of retail systems like POS and CRM. Be ready to discuss specific technical issues you've resolved in the past, as this will show your expertise and problem-solving skills.
✨Showcase Your Experience
With over 5 years of experience required, prepare to highlight your previous roles and how they relate to the position. Use examples that demonstrate your ability to handle complex technical challenges, especially in a retail environment.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to explain how you'd tackle specific technical problems. Practise articulating your thought process clearly, as this will help interviewers understand your approach to troubleshooting.
✨Emphasise Your Communication Skills
As a Senior Technical Support Engineer, you'll need to communicate effectively with clients. Prepare to discuss how you've successfully interacted with non-technical stakeholders in the past, ensuring they understood the solutions you provided.
