At a Glance
- Tasks: Lead a dynamic service desk team, ensuring top-notch IT support and incident management.
- Company: Join EXL Service, a leader in IT solutions with a vibrant workplace culture.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: On-site role with opportunities for professional growth and development.
- Why this job: Make a real difference by leading a high-performing team in a fast-paced setting.
- Qualifications: Proven leadership skills and experience in IT support and incident management.
The predicted salary is between 35000 - 42000 £ per year.
EXL Service (UK) Ltd in Manchester is seeking a Team Manager to lead a high-performing service desk, driving excellent IT support for users, stakeholders and suppliers in a fast-paced environment.
You will coach and develop analysts, manage incidents, ensure SLA performance, and coordinate HR activities while applying ITIL practices and GDPR compliance.
This on-site role requires strong leadership and stakeholder engagement, translating complex technical information into actionable decisions.
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Manchester Service Desk Team Lead (Onsite) employer: EXL Service (UK) Ltd
EXL Service (UK) Ltd offers a dynamic work environment in Manchester, where you can thrive as a Team Manager leading a dedicated service desk team. With a strong emphasis on employee development and coaching, we provide ample opportunities for growth while fostering a collaborative culture that values innovation and excellence in IT support. Join us to be part of a company that prioritises your professional journey and well-being in a vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land Manchester Service Desk Team Lead (Onsite)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EXL Service (UK) Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EXL Service (UK) Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Manchester Service Desk Team Lead (Onsite)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EXL Service (UK) Ltd:Your cover letter is your chance to shine! Tell us why you want to work at EXL Service (UK) Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EXL Service (UK) Ltd!
How to prepare for a job interview at EXL Service (UK) Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
