At a Glance
- Tasks: Manage customer relationships and optimise their use of Exiger's innovative technology.
- Company: Join Exiger, a leader in supply chain AI, making the world safer and more transparent.
- Benefits: Enjoy a competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic, fast-paced environment with a strong focus on innovation and customer success.
- Why this job: Be part of a mission-driven team transforming supply chain risk management with cutting-edge tech.
- Qualifications: 3-5 years in customer-facing roles, preferably in a SaaS environment.
The predicted salary is between 56700 - 69300 £ per year.
Who We Are
Exiger transforms supply chains into a strategic advantage, advancing our mission to make the world a safer and more transparent place to succeed.
Our AI platform, 1Exiger, delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies and cost savings to strengthen long-term resilience.
Trusted by 550+ global customers, including Fortune 500 companies and U.
S. government agencies, Exiger is a recognized, award-winning leader in supply chain AI and a Fed RAMP authorized provider to the federal government.
Senior Manager, Customer Success Manager – London, United Kingdom
Exiger is seeking a customer success team member to work with our EMEA customers, based in our London office.
This Customer Success role manages day-to-day relationships with Exiger customers who are focused on building a robust and efficient third party and supply chain risk management program leveraging Exiger’s technology.
Exiger is a cutting-edge supply chain risk management (SCRM) software-as-a-service (Saa S) company with scalable offerings, using data to help corporations intelligently surface risk in business relationships.
This will be a hands-on role where an individual must thoroughly understand our technology, demonstrate it effectively, and proactively ensure Exiger’s customers are fully getting the value out of the platform.
If you are passionate about technology for managing risk across supply chains, vendors, and third parties, and guiding enterprise customers through difficult, we encourage you to apply and be part of our journey towards innovation and growth.
What You’ll Do
Support customers to optimize their return-on-investment in Exiger technology and due diligence products. This includes:
- Managing the customer’s day-to-day external relationships across a customer portfolio and their usage of Exiger’s Technology Products.
- Providing superior customer experience across all customer engagements; this includes actively coordinating to meet and set customer expectations, advising on best practices, and evaluating and actioning customer feedback.
- Communicating to relevant internal stakeholders on customer activity, pipeline, feedback and issues, and supports the Sales team by communicating opportunities and ultimately contributing to the development of Quarterly Business Review presentations, Optimization proposals and Change Orders.
- Ensuring any Technology Product issues are resolved as expeditiously as possible, that the Technology continues to deliver at an optimum level according to the customer’s use case, and that optimization and changes are executed when required.
- Manage the full customer renewal lifecycle, from engagement and value realization through to contract renewal and partnership expansion
- Coordinating with Application Support, Product, Delivery and Sales to ensure Exiger’s full suite of expertise is brought to bear on the customer account.
- Act as an Exiger brand ambassador by exhibiting positive and professional behavior both internally and externally.
- Educate and train customers on Exiger products, scopes, and processes.
- Effectively manage and balance workload to appropriately complete customer-facing responsibilities and internal tasks, prioritizing customer requests, while maintaining the highest standards in service levels across all customers in the portfolio.
- Contribute to all other business activities as needed such as supporting the delivery of products and services to customers.
- Evaluate feedback from customers about our products and services and disseminate to appropriate stakeholder and assist with the resolution thereof.
- Ensure all relevant internal stakeholders are well-informed of customer activity, pipeline, feedback, and issues.
What You Need
- 3-5 years in Customer facing experience in current or previous roles in a Saa S environment
- Prior work with Gainsight or other dedicated Customer Success software
- Experience with technology products, third party and supply chain risk
- Global Regulatory and Compliance process, systems, and due diligence experience is an added advantage
- Consulting experience is preferred
- Demonstrable ability to manage complex customer needs and requirements
- A keen interest to learn Exiger’s Technology Platform and the technical aptitude to do so
- Strong written and verbal communication skills and flexibility to respond to requests and customer inquiries promptly via email and/or telephone as needed
- Strong presentation skills – you will be hosting training sessions for customer staff
- Confident, not easily ‘flustered’ or comfortable with ambiguity and a fast-paced environment
- Commercial Awareness and ability to identify opportunity for growth, while navigating the conversations and renewals
- Ability to successfully negotiate with internal and external parties to effectively fulfill customer requests in a timely fashion
- Naturally proactive and a problem-solver. Comfortable working in both team settings and independently in a fast-paced professional environment
- Excellent organization and time-management skills; able to balance a portfolio of customer accounts.
The role has a strong element of ‘project management’ and requires an inquisitive personality, self-motivated and proactive researcher to understand a customer’s need and the why behind the need
- Inherent sense of ownership and accountability
Exiger is named a Leader in the Gartner Magic Quadrant for Supplier Risk Management, twice selected as one of Fast Company's 'Brands That Matter,' and recipient of the Third Party Risk Association's Innovator Award, Exiger's technology has been recognized by leading analyst evaluations and 50+ awards.
Learn more at Exiger. com and follow Exiger on Linked In.
At Exiger, our values define how we work and why we lead.
We are mission-inspired, imagination-driven, trust-anchored, and compassion-focused—committed to building technology that makes the world safer, more transparent, and more resilient.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Exiger’s hybrid work policy is periodically reviewed and adjusted to align with evolving business needs.
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Customer Success Manager employer: Exiger
Exiger is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration. With a commitment to employee growth, we offer extensive professional development opportunities and the chance to work with cutting-edge SaaS solutions in the vibrant field of supply chain risk management. Our location provides a stimulating environment where you can thrive and make a meaningful impact on large enterprise clients.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Exiger. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Exiger before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Exiger:Your cover letter is your chance to shine! Tell us why you want to work at Exiger specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Exiger!
How to prepare for a job interview at Exiger
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
