At a Glance
- Tasks: Lead and motivate a customer service team to deliver top-notch support.
- Company: Join a dynamic automotive company focused on customer satisfaction.
- Benefits: Flexible working hours, potential for hybrid work, and career development opportunities.
- Other info: Office-based role with a supportive team environment.
- Why this job: Make a real impact by enhancing customer experiences in the automotive industry.
- Qualifications: Experience in customer service and team leadership is essential.
The predicted salary is between 30000 - 40000 £ per year.
The Customer Service Supervisor is responsible for leading, motivating, and developing the customer service team to deliver a high-quality, consistent service to customers. The role ensures customer enquiries and orders are handled efficiently, KPIs are met, and processes are followed in line with company standards. The Supervisor acts as a key point of escalation and a link between Customer Service, Sales, Operations, and other internal stakeholders.
Key Responsibilities
- Team Leadership & Performance Management
- Lead, coach, and support the customer service team to achieve service levels and performance targets.
- Set clear expectations, conduct regular one-to-ones, performance reviews, and appraisals.
- Manage attendance, holidays, timekeeping, and adherence to company policies and procedures.
- Identify training needs and support ongoing development of team members.
- Customer Service Operations
- Oversee day-to-day handling of customer enquiries, orders, complaints, and escalations.
- Act as the main escalation point for complex or high-risk customer issues.
- Ensure accurate and timely processing of customer orders, documentation, and system updates.
- Monitor workload distribution and ensure effective resourcing to meet demand.
- Quality, KPIs & Continuous Improvement
- Monitor team performance against agreed KPIs (e.g. response times, order accuracy, customer satisfaction).
- Review customer feedback and identify trends or improvement opportunities.
- Support implementation of process improvements to enhance efficiency and service quality.
- Ensure compliance with internal procedures, audit requirements, and quality standards.
- Stakeholder Management
- Maintain effective working relationships with Sales, Operations, Logistics, Finance, and other departments.
- Liaise with customers as required to resolve issues and manage expectations.
- Provide regular reporting and updates to the Customer Service Manager.
Knowledge, Skills & Experience
- Essential
- Previous experience in a customer service or service administration environment.
- Experience supervising or coaching a team.
- Strong communication skills (written and verbal).
- Good organisational skills with the ability to prioritise and manage multiple tasks.
- Strong customer focus and problem-solving ability.
- Desirable
- Experience working with CRM / ERP systems.
- KPI reporting and performance management experience.
- Experience in a manufacturing, service, or B2B environment.
Working Conditions
- Office-based role with potential for hybrid working (subject to business needs).
- Standard UK working hours, with flexibility required at peak periods.
Job location: United Kingdom, TRAFFORD PARK
Customer Service Supervisor Automotive M/F employer: Exide
As a Customer Service Supervisor at our Trafford Park location, you will thrive in a dynamic work culture that prioritises employee development and teamwork. We offer competitive benefits, including flexible working arrangements and opportunities for professional growth, ensuring that you can make a meaningful impact while enjoying a supportive environment. Join us to lead a dedicated team and enhance customer satisfaction in the automotive sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor Automotive M/F
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Customer Service Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and customer service operations. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and how it aligns with the job description.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you've successfully handled customer complaints or improved service quality. This will demonstrate your strong customer focus and ability to manage complex issues.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Customer Service Supervisor Automotive M/F
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous customer service roles and any leadership experience you have. We want to see how you can lead our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Supervisor role. Share specific examples of how you've motivated teams or improved service quality in the past.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure, and don’t forget to showcase your problem-solving abilities through your examples.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Exide
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Supervisor inside out. Familiarise yourself with key responsibilities like team leadership, performance management, and customer service operations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your previous experience in coaching or supervising others. Think of specific examples where you've motivated a team or resolved conflicts. This will demonstrate your capability to lead effectively and manage performance.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer focus. Prepare examples of how you've handled difficult customer situations or improved service quality in the past. This will highlight your ability to think on your feet and maintain high service standards.
✨Engage with Stakeholders
The job requires liaising with various departments, so be ready to discuss how you've built effective working relationships in the past. Share examples of how you've collaborated with sales, operations, or other teams to resolve issues or improve processes. This shows that you can navigate internal dynamics successfully.
