At a Glance
- Tasks: Lead and inspire a customer service team to deliver top-notch support.
- Company: Join Exide Technologies, a leader in sustainable battery solutions.
- Benefits: Competitive salary, career development, and a focus on sustainability.
- Other info: Dynamic work environment with opportunities for growth and innovation.
- Why this job: Make a real impact in a company driving the energy transition.
- Qualifications: Experience in customer service and team leadership required.
The predicted salary is between 30000 - 40000 € per year.
Exide Technologies is an internationally leading provider of innovative and sustainable battery storage solutions for automotive and industrial applications. With more than 135 years of experience, Exide has developed and globally marketed innovative batteries and systems, contributing to the energy transition and driving a cleaner future. Exide Technologies' culture and strategy are centered on recycling, sustainability, and environmental responsibility. The company has 11 manufacturing and 3 recycling facilities across Europe, ensuring resilience and a low CO2 footprint with a local supply chain. With a team of 5,000 employees, we provide €1.6bn energy storage solutions and services to customers worldwide, every year.
Job Purpose
The Customer Service Supervisor is responsible for leading, motivating, and developing the customer service team to deliver a high quality, consistent service to customers. The role ensures customer enquiries and orders are handled efficiently, KPIs are met, and processes are followed in line with company standards. The Supervisor acts as a key point of escalation and a link between Customer Service, Sales, Operations, and other internal stakeholders.
Key Responsibilities
- Team Leadership & Performance Management
- Lead, coach, and support the customer service team to achieve service levels and performance targets.
- Set clear expectations, conduct regular one to ones, performance reviews, and appraisals.
- Manage attendance, holidays, timekeeping, and adherence to company policies and procedures.
- Identify training needs and support ongoing development of team members.
- Customer Service Operations
- Oversee day to day handling of customer enquiries, orders, complaints, and escalations.
- Act as the main escalation point for complex or high risk customer issues.
- Ensure accurate and timely processing of customer orders, documentation, and system updates.
- Monitor workload distribution and ensure effective resourcing to meet demand.
- Quality, KPIs & Continuous Improvement
- Monitor team performance against agreed KPIs (e.g. response times, order accuracy, customer satisfaction).
- Review customer feedback and identify trends or improvement opportunities.
- Support implementation of process improvements to enhance efficiency and service quality.
- Ensure compliance with internal procedures, audit requirements, and quality standards.
- Stakeholder Management
- Maintain effective working relationships with Sales, Operations, Logistics, Finance, and other departments.
- Liaise with customers as required to resolve issues and manage expectations.
- Provide regular reporting and updates to the Customer Service Manager.
Knowledge, Skills & Experience
Essential
- Previous experience in a customer service or service administration environment.
- Experience supervising or coaching a team.
- Strong communication skills (written and verbal).
- Good organisational skills with the ability to prioritise and manage multiple tasks.
- Strong customer focus and problem solving ability.
Desirable
- Experience working with CRM / ERP systems.
- KPI reporting and performance management experience.
- Experience in a manufacturing, service, or B2B environment.
Customer Service Supervisor in Trafford Park employer: Exide Group
Exide Technologies is an exceptional employer that prioritises sustainability and innovation, making it a rewarding place to work for those passionate about environmental responsibility. With a strong focus on employee development, the company offers numerous growth opportunities within a collaborative and supportive work culture, ensuring that every team member can thrive. Located in a dynamic industry, Exide provides a unique chance to contribute to the energy transition while being part of a dedicated team committed to delivering high-quality service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor in Trafford Park
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Exide Technologies' values around sustainability and innovation. This will help you connect your experience with their mission and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or resolved customer issues. Be ready to share how you motivated your team to meet KPIs and improved service quality—this is what they'll want to hear!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insights about the role and the company. They might share tips that could give you an edge during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Exide team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Supervisor in Trafford Park
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Supervisor role. Highlight your experience in leading teams and managing customer service operations, as this will show us you’re a great fit for our culture and values.
Showcase Your Skills:Don’t forget to showcase your strong communication skills and problem-solving abilities in your application. We want to see how you’ve used these skills in previous roles to make a positive impact on customer satisfaction.
Be Clear and Concise:When writing your cover letter, be clear and concise. We appreciate straightforward communication, so get to the point while still expressing your enthusiasm for the role and our company’s mission.
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Exide Group
✨Know Your Stuff
Before the interview, make sure you understand Exide Technologies' mission and values, especially their focus on sustainability and innovation. Familiarise yourself with their products and services, as well as the role of a Customer Service Supervisor. This will show your genuine interest in the company and help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached or supported team members. Highlight how you set expectations, managed performance, and handled escalations, as these are key responsibilities of the role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved customer issues or improved service processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you illustrate your strong customer focus and problem-solving skills, which are essential for this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the KPIs they prioritise, or how they handle customer feedback. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values.
