At a Glance
- Tasks: Lead and develop a customer service team to deliver top-notch service.
- Company: Exide Group, a leader in the industry with a focus on excellence.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Join a dynamic team and build lasting relationships with key stakeholders.
- Why this job: Make a real difference by enhancing customer experiences and team performance.
- Qualifications: Experience in customer service and strong coaching and communication skills.
The predicted salary is between 30000 - 40000 € per year.
Exide Group in Stretford is looking for a Customer Service Supervisor to lead and develop the customer service team. In this role, you'll ensure high-quality service delivery, manage team performance, and oversee customer inquiries and escalations.
The ideal candidate will have prior experience in customer service, the ability to coach a team, and strong communication skills. This position is crucial for maintaining efficient operations and fostering relationships with key stakeholders.
Customer Service Team Lead – B2B & Ops Excellence employer: Exide Group
Exide Group in Stretford is an excellent employer that prioritises employee development and fosters a collaborative work culture. With a focus on high-quality service delivery, team members are encouraged to grow their skills through coaching and mentorship, while enjoying a supportive environment that values strong communication and teamwork. The company offers competitive benefits and unique opportunities to engage with key stakeholders, making it a rewarding place to build a meaningful career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Lead – B2B & Ops Excellence
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service field and let them know you're on the hunt for a Team Lead role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team leadership and customer service excellence. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your coaching skills! During interviews, share specific examples of how you've developed team members in the past. This will demonstrate your ability to lead and inspire others, which is key for the Customer Service Team Lead position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Team Lead – B2B & Ops Excellence
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and team leadership. We want to see how you've managed teams and delivered high-quality service, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Team Lead role. Share your passion for coaching and developing teams, and how you can contribute to our mission at Exide Group.
Showcase Your Communication Skills:Strong communication is key in this role. In your application, highlight instances where you've effectively communicated with stakeholders or resolved customer inquiries. We love seeing real-life examples that demonstrate your skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Exide Group
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service knowledge. Understand the key principles of delivering high-quality service and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role but also passionate about it.
✨Show Off Your Leadership Skills
Since this role involves leading a team, think of specific instances where you've successfully coached or developed others. Be prepared to discuss your leadership style and how you motivate your team to achieve their best performance.
✨Prepare for Scenario Questions
Expect questions that put you in real-life customer service scenarios. Practice how you would handle difficult inquiries or escalations. This will demonstrate your problem-solving skills and ability to maintain composure under pressure.
✨Communicate Clearly and Confidently
Strong communication skills are a must for this position. During the interview, focus on articulating your thoughts clearly and confidently. Remember to listen actively to the interviewer’s questions and respond thoughtfully to show that you value effective communication.
