At a Glance
- Tasks: Provide top-notch customer service and sell tickets for exciting events.
- Company: Join the vibrant ACC Liverpool Group, a leader in event services.
- Benefits: Flexible casual hours, competitive pay, and a chance to be part of amazing events.
- Other info: Diverse and inclusive workplace with opportunities for everyone.
- Why this job: Be at the heart of Liverpool's events and make a real impact.
- Qualifications: Experience in sales or call centres and a passion for customer service.
The predicted salary is between 12 - 16 £ per hour.
The ACC Liverpool Group operates the city’s waterfront event campus – the interconnected M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool - as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, we have successfully staged a wide array of national and international events, from shows and conventions to business gatherings and exhibitions, developing our offer over the last decade to that of a world-class provider of venue and event services.
We are looking to recruit Casual Ticketing Advisors to provide a high level customer booking and enquiry service across TicketQuarter, M&S Bank Arena Box Office and the Contact Centre. The successful candidates will be required to sell and promote with enthusiasm all shows/events on sale at the M&S Bank Arena and all other event ticket sales managed by TicketQuarter.
The ideal candidate will have experience of working in a fast-paced sales/call centre environment, a passion for delivering excellent customer service and the ability to work under pressure to tight deadlines. If you have drive, passion, ambition and wish to play a part in ACC Liverpool’s continuing success story this could be just the job for you.
Work is offered on a casual basis (no guaranteed hours) to support the busy demands of the M&S Bank Arena Box Office, ad-hoc external sites, and the Contact Centre. Candidates must be flexible, as working hours offered will include days, evenings and weekends.
The ACC Liverpool Group is a place where you can truly make a difference. Some of the wonderful things ACC Liverpool Group have achieved / continue to work towards include:
- Disability Confident Employer
- Member of the Fair Employment Charter
- Real Living Wage employer
- Social value impact plan – to maximise our positive impact on the local area and beyond
- Green Meeting’s Gold Standard Sustainability Strategy
- Positively influencing biodiversity – we have 3 beehives on our campus grounds
- Accessibility Strategy
- AccessAble Guide
Equality, Diversity & Inclusion: The ACC Liverpool Group know the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive workforce where everybody feels respected, is treated fairly and diversity is celebrated. As such, we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.
To apply for this role, please download and complete The ACC Liverpool Group Application Form. Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible.
Contract Type: Casual Salary: £12.60 Hours: Casual in Liverpool employer: Exhibition Centre Liverpool
The ACC Liverpool Group is an exceptional employer, offering a vibrant work culture that thrives on diversity and inclusion. As a member of the Fair Employment Charter and a Disability Confident Employer, we prioritise employee well-being and development, providing opportunities for growth in a dynamic environment that hosts world-class events. Join us in making a positive impact on the local community while enjoying flexible working hours and being part of a passionate team dedicated to delivering outstanding customer service.
Contact Details:
Exhibition Centre Liverpool Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contract Type: Casual Salary: £12.60 Hours: Casual in Liverpool
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Exhibition Centre Liverpool and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Exhibition Centre Liverpool and let us see your personality shine through!
We think you need these skills to ace Contract Type: Casual Salary: £12.60 Hours: Casual in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Exhibition Centre Liverpool.
Get Familiar with Our Brand:Before applying, take some time to learn about Exhibition Centre Liverpool and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Exhibition Centre Liverpool
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Exhibition Centre Liverpool.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Exhibition Centre Liverpool will surely appreciate.
