Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and sell tickets for exciting events.
- Company: Join the vibrant ACC Liverpool Group, a leader in event services.
- Benefits: Flexible casual hours, competitive pay, and a chance to be part of amazing events.
- Why this job: Be at the heart of Liverpool's events and make a real impact.
- Qualifications: Experience in sales or call centres and a passion for customer service.
- Other info: Diverse and inclusive workplace with opportunities for everyone.
The predicted salary is between 12 - 16 £ per hour.
The ACC Liverpool Group operates the city’s waterfront event campus – the interconnected M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool - as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, we have successfully staged a wide array of national and international events, from shows and conventions to business gatherings and exhibitions, developing our offer over the last decade to that of a world-class provider of venue and event services.
We are looking to recruit Casual Ticketing Advisors to provide a high level customer booking and enquiry service across TicketQuarter, M&S Bank Arena Box Office and the Contact Centre. The successful candidates will be required to sell and promote with enthusiasm all shows/events on sale at the M&S Bank Arena and all other event ticket sales managed by TicketQuarter.
The ideal candidate will have experience of working in a fast-paced sales/call centre environment, a passion for delivering excellent customer service and the ability to work under pressure to tight deadlines. If you have drive, passion, ambition and wish to play a part in ACC Liverpool’s continuing success story this could be just the job for you.
Work is offered on a casual basis (no guaranteed hours) to support the busy demands of the M&S Bank Arena Box Office, ad-hoc external sites, and the Contact Centre. Candidates must be flexible, as working hours offered will include days, evenings and weekends.
The ACC Liverpool Group is a place where you can truly make a difference. Some of the wonderful things ACC Liverpool Group have achieved / continue to work towards include:
- Disability Confident Employer
- Member of the Fair Employment Charter
- Real Living Wage employer
- Social value impact plan – to maximise our positive impact on the local area and beyond
- Green Meeting’s Gold Standard Sustainability Strategy
- Positively influencing biodiversity – we have 3 beehives on our campus grounds
- Accessibility Strategy
- AccessAble Guide
Equality, Diversity & Inclusion: The ACC Liverpool Group know the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive workforce where everybody feels respected, is treated fairly and diversity is celebrated. As such, we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.
To apply for this role, please download and complete The ACC Liverpool Group Application Form. Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible.
Contract Type: Casual Salary: £12.60 Hours: Casual in Liverpool employer: Exhibition Centre Liverpool
Contact Detail:
Exhibition Centre Liverpool Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Type: Casual Salary: £12.60 Hours: Casual in Liverpool
✨Tip Number 1
Get to know the company! Research ACC Liverpool Group and their events. This way, when you chat with them, you can show off your enthusiasm and knowledge about what they do. It’ll make you stand out as a candidate who genuinely cares.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing top-notch service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Flexibility is key! Make sure you’re prepared to discuss your availability openly. The more flexible you are with your hours, the better your chances of landing that casual role. Show them you’re ready to jump in whenever they need you!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and makes it easier for us to keep track of your interest. Don’t wait too long, though – get that application in ASAP!
We think you need these skills to ace Contract Type: Casual Salary: £12.60 Hours: Casual in Liverpool
Some tips for your application 🫡
Show Your Enthusiasm: When filling out your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to promote all the amazing events at the M&S Bank Arena.
Tailor Your Experience: Make sure to highlight any relevant experience you have in fast-paced sales or call centre environments. We love seeing how your background aligns with what we do, so don’t hold back!
Be Flexible: Since this is a casual position, it’s important to show that you’re adaptable. Mention your availability for days, evenings, and weekends to demonstrate that you’re ready to jump in whenever needed.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details quickly and efficiently. Plus, it shows you’re keen on joining our team at ACC Liverpool.
How to prepare for a job interview at Exhibition Centre Liverpool
✨Know Your Stuff
Before the interview, make sure you research the ACC Liverpool Group and its venues. Familiarise yourself with their events, ticketing processes, and customer service standards. This will show your enthusiasm and help you answer questions more confidently.
✨Show Off Your Customer Service Skills
Since the role is all about providing excellent customer service, prepare examples from your past experiences where you’ve gone above and beyond for a customer. Think of situations where you handled difficult queries or worked under pressure – these stories will resonate well.
✨Flexibility is Key
The job requires flexibility in working hours, so be ready to discuss your availability during the interview. Highlight your willingness to work evenings and weekends, as this shows you’re committed to meeting the demands of the role.
✨Embrace Diversity and Inclusion
ACC Liverpool Group values diversity and inclusion, so be prepared to discuss how you can contribute to a positive and inclusive workplace. Share any experiences you have that demonstrate your commitment to equality and respect for all individuals.
