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- Tasks: Provide top-notch customer service and sell tickets for exciting events.
- Company: Join the vibrant ACC Liverpool Group, a leader in event services.
- Benefits: Earn £12.60 per hour with flexible casual hours and a supportive team.
- Why this job: Be part of a dynamic environment and make a real impact in Liverpool's event scene.
- Qualifications: Experience in sales or call centres and a passion for customer service.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 10 - 15 £ per hour.
The ACC Liverpool Group operates the city's waterfront event campus – the interconnected M&S ACC Liverpool and Exhibition Centre Liverpool – as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, we have successfully staged a wide array of national and international events, from shows and conventions to business gatherings and exhibitions, developing our offer over the last decade to that of a world-class provider of venue and event services.
Responsibilities
- Provide a high-level customer booking and enquiry service across TicketQuarter, M&S Bank Arena Box Office and the Contact Centre.
- Sell and promote with enthusiasm all shows/events on sale at the M&S Bank Arena and all other event ticket sales managed by TicketQuarter.
- Support the busy demands of the M&S Bank Arena Box Office, ad-hoc external sites, and the Contact Centre on a casual basis (no guaranteed hours).
- Work flexible hours, including days, evenings and weekends, to meet high demand.
Qualifications
Ideal candidates will have experience working in a fast-paced sales/call centre environment, a passion for delivering excellent customer service, and the ability to work under pressure to tight deadlines.
Why Join ACC Liverpool Group?
The ACC Liverpool Group is a place where you can truly make a difference. Some of the wonderful things ACC Liverpool Group has achieved / continues to work towards:
- Disability Confident Employer
- Member of the Fair Employment Charter
- Real Living Wage employer
- Social value impact plan – to maximise our positive impact on the local area and beyond
- Green Meeting’s Gold Standard
- Sustainability Strategy
- Positively influencing biodiversity – we have 3 beehives on our campus grounds
- Carbon Neutral Campus
- Accessibility Strategy
Equality, Diversity & Inclusion
The ACC Liverpool Group know the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive workforce where everyone feels respected, is treated fairly and diversity is celebrated. We strongly encourage and welcome applications from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.
Casual Ticketing Advisor in Liverpool employer: Exhibition Centre Liverpool
Contact Detail:
Exhibition Centre Liverpool Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Ticketing Advisor in Liverpool
✨Tip Number 1
Get to know the ACC Liverpool Group and their events! Familiarise yourself with the shows and services they offer. This way, when you chat with them, you can show off your enthusiasm and knowledge about what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky questions or complaints. Being prepared will help you shine during any interviews or casual chats.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on what it’s really like to work there and how to stand out in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be able to tailor your application to highlight your passion for events and customer service.
We think you need these skills to ace Casual Ticketing Advisor in Liverpool
Some tips for your application 🫡
Show Your Enthusiasm: When you're writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to promote all the amazing events we have on offer.
Tailor Your Experience: Make sure to highlight any relevant experience you have in fast-paced environments. We love seeing how your background fits with what we do, so don’t hold back on those examples!
Be Flexible: Since this is a casual role, it’s important to mention your availability. We appreciate candidates who can work flexible hours, so let us know when you can jump in to help out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Exhibition Centre Liverpool
✨Know Your Stuff
Before the interview, make sure you’re familiar with the ACC Liverpool Group and its venues. Research their events, understand their mission, and be ready to discuss how your experience aligns with their goals. This shows genuine interest and helps you stand out.
✨Show Off Your Customer Service Skills
As a Casual Ticketing Advisor, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your ability to handle pressure and tight deadlines, as this role demands flexibility and quick thinking.
✨Be Enthusiastic
When discussing the events and shows, let your passion shine through! The role requires promoting events with enthusiasm, so practice conveying excitement about the various offerings at the M&S Bank Arena and TicketQuarter. A positive attitude can be contagious!
✨Flexibility is Key
Since the position involves working casual hours, be prepared to discuss your availability openly. Show that you’re willing to work evenings and weekends, and emphasise your adaptability in a fast-paced environment. This will demonstrate your commitment to meeting the demands of the role.
