At a Glance
- Tasks: Support customers through various channels and resolve their queries efficiently.
- Company: Join the Exhale Coffee team, known for its stellar customer service.
- Benefits: Enjoy flexible remote work hours and a supportive team environment.
- Other info: Opportunity to collaborate with diverse teams and improve support processes.
- Why this job: Be part of a team that maintains a 4.8* Trustpilot rating and makes customers happy.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
As part of the Exhale Customer Service team, you will be a vital part of our business. You will handle a range of customer and support activities. Your primary role will involve responding to customer queries received through various channels such as in-app support, emails, and social media. You will be triaging and resolving a wide range of issues, including but not limited to cancelling subscriptions, locating lost orders, answering questions on products and everything in between.
This team really is the reason that we have a 4.8* Trustpilot and we really want to make sure we keep our customers as happy as possible. The role is fully remote, flexible hours are possible, depending on the candidate.
Roles and responsibilities:- Manage and respond to customer queries via email, inbound tickets, social media etc. We use Gorgias.
- Provide real-time support through live chat and inbound tickets to address and resolve issues efficiently.
- Collaborate closely with internal teams including operations, marketing and founders.
- Contribute to the improvement of support processes by identifying issues and recognising trends.
- Work under the guidance of the operations lead to plan and coordinate operational activities to ensure KPI’s are achieved.
- Proven experience in customer service or operations.
- Excellent communication and interpersonal skills, with a knack for problem-solving.
- Ability to handle multiple tasks simultaneously and meet tight deadlines.
- Strong organisational skills and attention to detail.
- Being familiar with Zendesk or Gorgias platforms would be an added bonus.
Customer Service Representative/ Admin employer: Exhale Healthy Coffee
At Exhale Coffee, we pride ourselves on fostering a supportive and dynamic work environment that values flexibility and employee growth. As a fully remote company, we offer our Customer Service Representatives the opportunity to work from anywhere while enjoying flexible hours that suit their lifestyle. With a strong emphasis on collaboration and continuous improvement, our team members are encouraged to develop their skills and contribute to our mission of delivering exceptional customer experiences, all while being part of a company that boasts a stellar 4.8* Trustpilot rating.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative/ Admin
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Exhale Healthy Coffee. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Exhale Healthy Coffee before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative/ Admin
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Exhale Healthy Coffee:Your cover letter is your chance to shine! Tell us why you want to work at Exhale Healthy Coffee specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Exhale Healthy Coffee!
How to prepare for a job interview at Exhale Healthy Coffee
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
