At a Glance
- Tasks: Lead and optimise supply chain operations for a global gaming company.
- Company: Join Exquisite Gaming, a passionate team creating iconic collectibles.
- Benefits: Enjoy 33 days of leave, hybrid work, and great health perks.
- Other info: Collaborative culture with opportunities for professional growth.
- Why this job: Make a real impact in the gaming industry while working with pop culture enthusiasts.
- Qualifications: Experience in supply chain management and strong leadership skills required.
Exquisite Gaming Ltd. is a global Gaming and Entertainment focused consumer products company working with some the world's biggest brands. Manufacturing and distributing its own bespoke range of products to retailers and distributors and consumers around the world.
At Exquisite Gaming, we believe in fostering a collaborative and inclusive work environment where every team member has the opportunity to contribute to our success. We are excited to welcome new talent who can bring fresh perspectives and skills to our diverse team.
If you possess a drive for excellence and thrive in a fast-paced and innovative setting, we invite you to explore the exciting career opportunities awaiting you at EXG.
Why Work With Us
At EXG Pro, we're more than just a company — we're a passionate team of pop culture enthusiasts on a mission to create meaningful, 100% licensed collectibles that celebrate iconic franchises and resonate with fans. From gamers and collectors to casual enthusiasts, we're here to bring fandoms to life in fun, functional, and innovative ways.
We pride ourselves on a collaborative, creative culture where ideas thrive, and every team member plays a part in shaping the future of fandom. If you're looking for a role that combines purpose with passion, and a product you can genuinely get behind — you'll feel right at home here.
Join us and turn your passion into purpose
About the Role:
The Head of Supply Chain Operations is a new strategic leadership role within the company, with overall responsibility for the accuracy and operation of the company's inventory position, including EXG's inventory management data system and processes, the demand planning process and customer operations team. Managing all global 3PL warehouse operations and logistics suppliers to ensure all Customer POs and operations operate within agreed SLA's and performance KPI'S. Implementing technology solutions to automate processes where applicable.
Team Management & Leadership:
- Lead, mentor, and motivate a high-performing Operations team, fostering a culture of collaboration, innovation, and continuous improvement.
- Conduct regular performance evaluations and provide constructive feedback for professional development.
Ownership of Inventory Management System and Processes
- Own & optimise the company's inventory position and accuracy within the IMS system (ZOHO) & intelligence system (NOVA)
- Lead the operations team through the development, build, enhancement and successful implementation of the Operations Hub within EXG's intelligence system (NOVA)
- Monitor and analyse inventory turnover, optimize stock levels, identifying areas for improvement and implementing best practices.
- Ensuring sales, finance, production and exec leadership teams have access to "live and accurate" stock data to enable effective inventory decisions.
Customer Orders (B2B PO management & D2C Orders)
- Ensure all Customer Purchase orders are processed and delivered to agreed SLA's.
- Working closely with Sales teams on Customer PO accuracy and IncoTerms
- Working with the sales teams, leverage the customer ops teams customer relationships to propose inflight customer stock purchase orders (Replenishment opportunities, Stock management opportunities)
Global 3pl Warehouse & Logistics Operations
- Working closely with Finance & Operations Director; monitor and negotiate improved terms with all global shipping Logistics and 3pl providers as required to deliver service and cost improvements.
- Working closely with the production & sales teams to plan timely and optimized shipments to relevant warehouses and customers.
- Oversee the operational efficiency of our global 3PL warehouse solutions, ensuring the precision of data, effective stock controls, and adherence to agreed SLA's.
- Work to streamline the global 3pl warehouse infrastructure, optimizing operations, establishing new locations when necessary, and coordinating stock transfers as needed.
- Provide the Exec leadership team with a comprehensive monthly operational report detailing warehouse performance.
- Manage and optimise global marketplace operations (E-commerce, Marketplaces, & Dropship partnerships) ensuring appropriate marketplace delivery SLA's are achieved.
Inventory Demand Planning
- Lead the demand planning process, collaborating closely with the finance, sales, marketing and Product teams to ensure accurate demand planning with factories.
- Offering recommendations for activities aimed at boosting the performance of slower-moving product lines.
- Providing inputs into purchasing and procurement processes in collaboration with the Product team
- Making recommendations for improvements to ensure a streamlined and efficient demand supply chain.
- Partnering with sales teams to meet FOB customer and market requirements effectively.
- Ensure Marketplace and E-commerce strategic demand planning needs are prioritised.
- Working with sales, marketing, finance and product teams develop product and packaging solutions that optimise maximise ROI and minimise chargebacks
Qualifications:
- Bachelor's degree in business administration, Commercial, Operations Management, or a related field.
- Proven experience in a senior management role within consumer products
- Strong understanding of supply chain, inventory management, and quality assurance processes. Production of budgets and strategic plans
- Experience of global 3pl warehousing and distribution chains
- Excellent leadership and team management skills.
- Strategic thinker with the ability to align operational goals with overall business objectives.
- Exceptional analytical and problem-solving abilities.
- Effective communication skills with the ability to collaborate across departments.
- Familiarity with industry regulations and compliance standards.
- If you are a results-driven and experienced operations professional looking to make a significant impact in the gaming industry, we invite you to apply and join our passionate team at Exquisite Gaming Company Ltd.
Benefits
What We Offer
- 33 days of annual leave to recharge and reset
- Hybrid working model – 2 days remote, 3 days in our vibrant central London office
- Company perks, including Vitality health insurance, Health Shield, and Life Assurance
- A tight-knit, driven team that shares your love for pop culture
Head Of Supply Chain Operations in Hemel Hempstead employer: EXG Pro
At Exquisite Gaming Ltd., we pride ourselves on being an exceptional employer that champions a collaborative and inclusive work culture, perfect for those passionate about gaming and pop culture. With generous benefits like 33 days of annual leave, a hybrid working model, and opportunities for professional growth, our vibrant central London office is the ideal environment for innovative thinkers ready to make a meaningful impact in the industry. Join us to turn your passion into purpose and thrive in a role that celebrates creativity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Head Of Supply Chain Operations in Hemel Hempstead
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like EXG Pro and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at EXG Pro!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like EXG Pro keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Head Of Supply Chain Operations in Hemel Hempstead
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to EXG Pro:This is your chance to really connect with the team at EXG Pro. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at EXG Pro
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with EXG Pro.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show EXG Pro that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at EXG Pro. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
