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- Tasks: Support the sales team with pre-sales tasks and customer queries.
- Company: EXFO delivers innovative solutions for the global communications industry, focusing on network performance.
- Benefits: Enjoy a hybrid work environment and be part of a diverse, inclusive culture.
- Why this job: Join a global team that values innovation and teamwork while making an impact in tech.
- Qualifications: Knowledge of CRM systems and Microsoft Suite; telecom background is a plus.
- Other info: Diversity is key at EXFO; we welcome all backgrounds and experiences.
The predicted salary is between 28800 - 43200 £ per year.
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Main locations: Southampton, GB
Job Type: Full-time
Workplace type: Hybrid
Offer number: 5342
EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyper‑scalers and leaders in the manufacturing, development and research sector. They count on us to deliver superior visibility and insights into network performance, service reliability and user experience. Building on over 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud‑native and fiber optic networks.
Since our beginnings in 1985, diversity has been one of EXFO\’s core values, fostering an inclusive corporate culture. We welcome people with a wide range of skills and experience into a culture that values innovative ideas, teamwork, and a customer‑ and market‑focused approach. We seek the active contribution of everyone, with respect for the individual, the environment and the community. This is how we fulfill our purpose: to ensure the connected world meets the highest expectations, to bring together people, communities and businesses.
Role:
The Sales Support Representative is responsible for supporting EXFO’s EMEA sales organization in selling solutions within the Test and Measurement Division, working within the Isales team. Most of the daily tasks will be pre sales, working with the Sales team and the Customer supporting them to the end goal of a sale. The team is a global team and share many processes and tasks.
Daily tasks
- Support the E.ME.A & UK sales team with their requests
- Provide support with Supplier questionaires, tenders & RFQ\’s
- Liaise with our legal team in Canada to enable onboarding of Customer contracts
- Work with the sales team on Customer portals
- Understand fully the internal system, Cloud 4 Customer, and the quoting system CPQ/C4C
- Be part of the deal review process
- Create any quotes as requested by the Sales team
- Be the point of contact for any pre sales queries
- Pricing, have knowledge of all the pricelists
Skills required
- knowledge of C4C or CRM system
- expert within the microsoft suite including Teams
- Methodical approach
- Collaborative with all types of employees at all types of levels
- Background knowledge of Telecoms industry
Nice to have skills
- Knowledge of SAP
- Degree in Electronic engineering or equivalent work experience
- Languages
EXFO is an equal opportunity employer
Diversity is an asset that has made EXFO strong since its inception because it enriches us. For more information about diversity and inclusion at EXFO, read our DEI Statement.
For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.
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Sales Support Representative employer: EXFO
Contact Detail:
EXFO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Representative
✨Tip Number 1
Familiarise yourself with the telecoms industry, especially the latest trends in 5G and cloud-native technologies. This knowledge will not only help you understand EXFO's products better but also demonstrate your genuine interest in the field during discussions.
✨Tip Number 2
Get comfortable with CRM systems, particularly Cloud 4 Customer (C4C). If you can showcase your ability to navigate and utilise these tools effectively, it will set you apart as a candidate who can hit the ground running.
✨Tip Number 3
Network with current or former employees of EXFO on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare to discuss your collaborative experiences. Since the role involves working closely with various teams, having examples ready that highlight your teamwork skills will show that you're a good fit for their inclusive culture.
We think you need these skills to ace Sales Support Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Sales Support Representative role. Emphasise your knowledge of CRM systems, Microsoft Suite, and any background in the telecoms industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work at EXFO and how your skills can contribute to their sales team.
Highlight Collaborative Experience: Since the role requires collaboration with various teams, include examples in your application that demonstrate your ability to work effectively with different types of employees and departments.
Showcase Methodical Approach: In your application, provide examples of how you have successfully managed tasks methodically in previous roles. This will show that you can handle the responsibilities of supporting the sales team efficiently.
How to prepare for a job interview at EXFO
✨Know Your Products
Familiarise yourself with EXFO's products and services, especially those related to the Test and Measurement Division. Understanding their solutions will help you demonstrate your ability to support the sales team effectively.
✨Showcase Your CRM Skills
Be prepared to discuss your experience with CRM systems, particularly Cloud 4 Customer. Highlight any relevant skills or projects where you've successfully used such tools to manage customer relationships or sales processes.
✨Demonstrate Team Collaboration
Since the role involves working closely with various teams, be ready to share examples of how you've collaborated with others in previous roles. Emphasise your ability to work methodically and communicate effectively across different levels of an organisation.
✨Understand the Telecoms Landscape
Having a background knowledge of the telecoms industry is crucial. Brush up on current trends and challenges in the sector, as this will show your genuine interest and understanding of the market EXFO operates in.
