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For Companies At a Glance
- Tasks: Provide end-user support and manage IT infrastructure across global locations.
- Company: Join a dynamic tech team with a collaborative culture across Europe and the Americas.
- Benefits: Gain experience with cutting-edge technologies and work in a multicultural environment.
- Why this job: Be part of meaningful projects and make a real impact in IT support.
- Qualifications: 5 years of IT experience, strong problem-solving skills, and excellent communication.
- Other info: Work with a highly skilled international team and enjoy career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Are you looking for a role where every day brings exciting technical challenges? Do you want to be part of a dynamic and collaborative team spread across Europe and the Americas, where innovation and teamwork are key values? If so, this position is for you!
Your Role & Responsibilities
As an IT Technician, you will be a key player in ensuring the stability, security, and performance of IT infrastructure across our UK site and global locations. Your primary focus will be on end-user support, with a system and network administration role when required.
Key Responsibilities:
- End-User Support (80%): Provide technical assistance to employees as needed, ensuring smooth day-to-day operations.
- User & Identity Management: Administer Microsoft Azure, Office 365, and Active Directory to maintain secure and efficient access control.
- Remote Access & Security: Configure and maintain VPNs and other secure remote access solutions for global employees.
- Documentation & Best Practices: Maintain up-to-date technical documentation to enhance knowledge sharing and process efficiency.
- Collaboration with Security Teams: Support security initiatives, implement best practices, and contribute to compliance efforts across on-premises and cloud environments.
- IT Infrastructure Management: Administer and optimize servers (Windows and Linux), virtualization environments (VMware), and cloud platforms (Azure) to ensure high availability and efficiency.
- System Monitoring & Incident Resolution: Proactively monitor IT systems, diagnose performance issues, and resolve incidents to maintain operational continuity.
- Network Administration & Security: Manage and troubleshoot network components, including firewalls, switches, and Wi-Fi (Cisco, Checkpoint, Aruba), ensuring secure and seamless connectivity.
We are looking for a proactive, service-oriented IT professional with strong technical expertise and excellent problem-solving skills.
Key Technical Skills:
- End-User Support: Windows 11, Microsoft Office 365, Teams, OneDrive…
- System Administration: Microsoft Azure, Office 365, Active Directory, VMware vSphere
- Operating Systems: Windows Server, Linux (CentOS, Debian)
- Basic Network Administration: Cisco, Aruba, Checkpoint (for troubleshooting and minor configurations)
- Security & Compliance: Strong understanding of IT security best practices (password policies, MFA, access control, confidentiality)
Your Profile:
- Minimum of 5 years of experience in an IT Systems & Network Administrator role
- Fluent in English (spoken and written)
- Strong communication skills and ability to work with users across different locations
- Organized, proactive, and able to troubleshoot technical issues independently
Why Join Us?
- Be part of a global IT team supporting employees across multiple continents.
- Work in a dynamic, multicultural environment where collaboration and innovation are valued.
- Gain experience with cutting-edge IT technologies and be involved in meaningful projects.
Additional Information
You will report to the IT Support Manager. You will be part of a highly skilled international IT team with colleagues in Canada, USA, Mexico, Finland, and other global locations. Ready for the challenge? We look forward to meeting you!
Computer Technician employer: EXFO
Contact Detail:
EXFO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Computer Technician
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend tech meetups, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that IT Technician role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and technical expertise. This is a great way to demonstrate your capabilities beyond just a CV and can really make you stand out to potential employers.
✨Tip Number 3
Prepare for interviews like a pro! Research common IT Technician interview questions and practice your responses. Be ready to discuss your experience with end-user support, system administration, and any specific technologies mentioned in the job description.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our dynamic team. Plus, it shows you’re genuinely interested in being part of our innovative culture.
We think you need these skills to ace Computer Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the job description. We want to see how your background in end-user support and system administration aligns with our needs.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how you can contribute to our dynamic team. Let us know what makes you tick!
Showcase Your Technical Skills: Be specific about your technical expertise, especially with tools like Microsoft Azure, Office 365, and network administration. We love seeing concrete examples of how you've tackled challenges in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at EXFO
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows 11, Microsoft Azure, and network administration. Be ready to discuss specific scenarios where you've provided end-user support or resolved technical issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenging IT problems in the past. Think about times when you had to troubleshoot under pressure or implement security best practices. This will demonstrate your proactive approach and expertise.
✨Familiarise Yourself with the Company Culture
Research the company’s values and team dynamics. Since they emphasise collaboration and innovation, be prepared to share how you’ve worked effectively in a team and contributed to successful projects in previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team. Inquire about their current IT challenges or how they implement best practices for security and compliance. This shows your genuine interest and helps you assess if it’s the right fit for you.
