At a Glance
- Tasks: Provide top-notch customer service and support students through their admissions journey.
- Company: Join Exeter College, a vibrant community focused on student success.
- Benefits: Generous holidays, superb pension, free counselling, and discounts on shopping.
- Other info: Inclusive workplace committed to safeguarding and personal development.
- Why this job: Make a real difference in students' lives while developing your skills in a dynamic environment.
- Qualifications: Strong customer service and administration skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Do you love providing high quality customer service combined with administration? Come and work as part of a team in a busy and fast-moving Admissions team. Successful candidates will be able to demonstrate excellent customer service and administration.
You will act as the College's first point of contact for all customers and provide an information service to prospective students, current students, employers and other stakeholders using a range of communication methods to satisfy customer enquiries. You will support in the learner's journey from application to enrolment, so it is essential that your work is accurate and that you can also deliver high standards of customer service levels to both external and internal customers.
Ambition, Collaboration, Energy. These are our values.
We’ll give you incredibly generous holidays and a superb pension scheme. You’ll also get a package of amazing benefits, including free counselling and discounted supermarket shopping.
Everyone’s welcome to apply for a role here, regardless of personal characteristics, including race, age, gender, religion, ability, disability, or sexuality. We’re totally committed to the safeguarding and welfare of all our students, and we expect you to be too.
We follow safer recruitment statutory guidance (Keeping Children Safe in Education). If you’re successful, you’ll be required to complete thorough pre-employment checks, including an enhanced DBS check and satisfactory references.
All posts at Exeter College are exempt from the Rehabilitation of Offenders Act (ROA) 1974. The amendments to the ROA 1974 (Exceptions Order 1975, (amended 2013 and 2020)) mean that when applying for certain jobs and activities, certain spent convictions and cautions are ‘protected’, so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.
The MOJ’s guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications, related exceptions and further information.
Customer Service and Admissions Advisor (Exeter College) employer: Exeter College
North Devon College is an exceptional employer that fosters a collaborative and inclusive work culture, making it an ideal place for passionate educators. With a strong commitment to professional development, employees have ample opportunities to grow and innovate within their roles, particularly in the vibrant community of Barnstaple. The college prioritises respect and ambition, ensuring that staff can make a meaningful impact on learners' lives while enjoying a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Admissions Advisor (Exeter College)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Exeter College. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Exeter College before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service and Admissions Advisor (Exeter College)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Exeter College:Your cover letter is your chance to shine! Tell us why you want to work at Exeter College specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Exeter College!
How to prepare for a job interview at Exeter College
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
