Prescription Co-ordinator (Maternity Cover 9 months) in Exeter

Exeter City PCN provides a prescription support service for member practices and we are looking for a dynamic, proactive individual to join our PCN Pharmacy team as a Prescription Co-Ordinator to cover maternity leave. This role would suit someone who already works within a GP practice prescribing team or who has knowledge of issuing prescriptions. You will be working alongside the existing PCN Pharmacy team, comprising of Pharmacy Technicians and Clinical Pharmacists, at the HUB office to deliver an effective Prescription Service to our PCN. This is a developing role and may become permanent in the near future as the service grows. You will be expected to undertake training, work under the guidance of the PCN pharmacy team, and your role may be amended as the service expands.

Main duties of the job

• You will work in a supportive role within the team working alongside pharmacists, Pharmacy Technicians and member practices of the PCN.
• Liaise with patients, healthcare professionals, product suppliers and community pharmacies about prescription requests.
• Act as a point of contact for the PCN regarding prescriptions.
• Receive multiple medicine requests, prioritise and process in accordance with agreed target times and clinical priority.
• Use skills to ensure incoming requests and manage/prioritise these, ensuring they are dealt with in a timely manner and referred to the correct member of the team.
• Support the team to coordinate the day-to-day duties.
• Work to your competency and ensure training is up to date.
• Ensure all errors are recorded and reported to your line manager.

About us

Exeter City Primary Care Network (PCN) brings together six local GP practices in the centre of Exeter, collectively supporting around 39,000 patients. The PCN enables partnering practices to work collaboratively at scale and provide their patients with access to additional services. This neighbourhood approach to care is guided by the principle that each practice best understands its patients' needs and will work together to foster collaboration, deliver services, and enhance care for the broader population. These services include the Same Day Physio and Mental Health Service, Care Home Ward Round Team, Womens Menopause Support Service, Clinical Pharmacy Support, Wellbeing Coaches, Nutritional and Diabetes Workshops, Cancer Care Services, and coordinators supporting patient education, health service navigation, and signposting. This role will join the pharmacy team providing a full prescription service to all member practices.

Job responsibilities

• Ensure you read and understand all Protocols and SOPs, bringing to the attention of your line manager any gaps in knowledge for training and support where needed.
• Attend regular team briefs and participate any ideas, concerns to the team.
• Respond to patient - service users via email - telephone and tasks in a timely manner.
• Participate in recording and reporting any near miss, take accountability and ensure learning to prevent further occurrences.
• Be responsible for your workload and respond to patients, practices effectively and within competence.
• Ensure national guidelines and standards are followed as appropriate.
• Advocate good and effective communication both internal and external to the service.
• Effectively disseminate and escalate information through the appropriate reporting channels, ensuring timely response and maintained awareness of best practice.
• Undertake all duties and make your line manager aware of any duties that cannot be fulfilled.
• Identify solutions to improve service delivery and discuss with your line manager.
• Be responsible for your own timekeeping.

PEOPLE MANAGEMENT

• Directly contact other members of the team/line manager for any help and support needed.
• Ensure training is up to date and you have the required skills to successfully complete day to day tasks. Be responsible for recognising where development is needed.
• Work in a friendly and professional manner, whilst dealing with patients, practices and external MDT teams. Work within your scope of competence.

Training and Educational Development

• Keep a record of training and actively engage in reviews and appraisals.
• Attend regular educational meetings organised in order to update clinical knowledge, practice policy and guidelines and disseminate other useful information relevant to the provision of the service.

Person Specification

• Previous work under a prescribing team, in a GP environment.
• Previous work under a prescribing team, in a pharmacy environment.
• Experience of general practice and/or secondary care.
• Demonstrates knowledge of Prescriptions, procedures and basic knowledge of the NHS systems.
• Detailed knowledge of maintaining confidentiality and implementing data protection legislation requirements including information governance.
• Ability to organise and prioritise workload effectively.
• Ability to exercise sound judgement when faced with conflicting pressures.
• Excellent written and verbal communication skills.
• IT literate.
• Ability to work autonomously within the scope of supervised practice.
• Good communication and empathy skills with patients.
• Evidence of willingness to participate in a multi-disciplinary team environment to provide an integrated service for patients.
• Ability to work as a member of a team, both through communication and sharing workload.
• Willingness to work flexibly to deliver clinically effective and cost-effective healthcare.
• Understands self (strengths/weaknesses) and impact of behaviour on others.
• Demonstrates an understanding of current educational policies.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.