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For Companies At a Glance
- Tasks: Be the friendly face of our spa, ensuring guests enjoy a relaxing experience.
- Company: Join Exeter City Council and be part of a team dedicated to wellbeing and hospitality.
- Benefits: Enjoy a full-time role with opportunities for personal growth in a vibrant environment.
- Why this job: Make a real difference in people's lives while working in a stunning leisure hub.
- Qualifications: No specific qualifications required, just a passion for customer care and wellness.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
About you
Are you passionate about wellness and relaxation? Do you thrive in a dynamic and customer‑focused environment? If so, we have the perfect opportunity for you! We\’re seeking a skilled and passionate Spa Welcome Host to join our team full‑time (37 hours per week) at the stunning St Sidwell\’s Point in Exeter. As part of Exeter Leisure, you\’ll have the chance to showcase your talents in our cutting‑edge Leisure Hub. Working alongside our dedicated team, you will play a crucial role in delivering an outstanding spa journey for every guest. This is your opportunity to make a real difference in people\’s lives, helping them find balance and tranquillity in our modern oasis.
About the role
Responsibilities:
- Take charge of daily spa operation, recognise and prioritise tasks, act as the main point of communication for guests, team and management, to ensure smooth spa performance.
- Consistently assist each guest in every step of their spa journey, deliver high standard of hospitality and customer care (phone, email, face to face).
- Book spa treatment reservations in the most efficient and accommodating way, with adequate knowledge and understanding of spa services.
- Ensure the optimal level of standards in all spa facilities at all times – adapt the regular routine checks to make sure that thermal facilities, outdoor terrace, spa lounge and changing rooms are always clean and presentable and meet high visual aesthetic expectations.
About the team
It is our passion to make a real difference in people\’s lives, helping them find balance and tranquillity here at The Spa at St Sidwell’s Point. Every day we go the extra mile to deliver the most memorable experience to all our guests – both those who seek an unique indulgence from time to time, as well as our regular friendly members, who include our spa in their everyday routine. With a holistic approach to wellbeing of body and mind, we work with natural and sustainable GAIA Skincare, that uncovers the finest ingredients & global techniques and in its experiences, reaches far beyond treatment menu and product range. Each employee plays a crucial part in delivering this outstanding experience at The Spa and we seek passionate and like‑minded individuals to join our team.
What next
If we sound like the right fit for you and you feel like the right fit for us we would welcome your application. Please click on the Apply button at the bottom of this page.
Alternatively if you would like to find out more about the post, the team or working with us at the Council please contact Kasia Ostrowska, Spa Manager at katarzyna.ostrowska@exeter.gov.uk.
We reserve the right to close any vacancy before the closing date if enough applications are received.
Our commitment
At Exeter City Council we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve.
To support this commitment we will strive to implement reasonable adjustments to support any members of our communities who face barriers in recruitment processes, irrespective of the reason.
We are also proud to be a Disability Confident Employer and have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
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Spa Welcome Host employer: Exeter City Council
Contact Detail:
Exeter City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Welcome Host
✨Tip Number 1
Familiarise yourself with the spa services offered at St Sidwell's Point. Understanding the treatments and facilities will allow you to engage confidently with guests and demonstrate your passion for wellness.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for guests in previous roles. This will highlight your dedication to providing exceptional hospitality.
✨Tip Number 3
Network with current employees or others in the wellness industry. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Demonstrate your ability to thrive in a fast-paced environment by discussing any relevant experiences where you successfully managed multiple tasks or handled high-pressure situations effectively.
We think you need these skills to ace Spa Welcome Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Spa Welcome Host position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Passion: In your cover letter, express your passion for wellness and hospitality. Share personal experiences that demonstrate your commitment to customer care and creating a relaxing environment for guests.
Highlight Relevant Skills: Make sure to emphasise your attention to detail, ability to work in a fast-paced environment, and your interpersonal skills. Use specific examples from previous roles to illustrate these qualities.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for this role.
How to prepare for a job interview at Exeter City Council
✨Show Your Passion for Wellbeing
Make sure to express your genuine interest in wellness and relaxation during the interview. Share any personal experiences or insights that highlight your passion for creating a peaceful environment for guests.
✨Demonstrate Customer Care Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Discuss specific situations where you went above and beyond to ensure a positive experience for customers.
✨Highlight Attention to Detail
Since the role requires a high level of attention to detail, be ready to discuss how you maintain standards in your work. You could mention routines you follow to ensure cleanliness and presentation in a hospitality setting.
✨Emphasise Teamwork and Communication
As a Spa Welcome Host, you'll need to work closely with colleagues. Talk about your ability to collaborate effectively and communicate clearly, providing examples of how you've successfully worked as part of a team in the past.