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- Tasks: Join our team to maintain a clean, friendly leisure environment and assist with daily activities.
- Company: Exeter City Council is dedicated to enhancing community well-being through leisure services.
- Benefits: Enjoy flexible hours, a supportive team, and opportunities for personal growth.
- Other info: We value diversity and are committed to inclusive hiring practices.
- Why this job: Be part of a vibrant team focused on customer care and community impact.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
The predicted salary is between 24000 - 36000 £ per year.
Skills/Knowledge:
- Desirable: First Aid at Work Certificate
- Experience of working in a Leisure Environment
- Working knowledge of health and safety best practice and legislation in leisure facilities
- Experience working in a customer facing environment, providing the highest levels of customer care
- Experience using Microsoft computer programmes
Essential:
- Able to travel and work at other sites, mostly within the city
- Able to cover sickness and leave, often at short notice
- Flexible and able to work under pressure
About the role:
- To work as part of a team to ensure all facilities are presented to the highest levels of cleanliness.
- To ensure a warm friendly & professional atmosphere and high standard of customer care at all times in order to generate customer loyalty.
- To assist the Duty Manager with the daily activities programme & setting up equipment.
- To assist the Duty Manager on the effective control & security of the facility, patrolling all appropriate areas ensuring equipment is stored safely & securely.
- To be aware of all Health & Safety issues within the centre, to constantly implement & assess the practises and draw attention to any unsafe practises.
- To receive telephone, written & personal bookings & payments for use of the centres facilities.
- To ensure cash handling & reconciliation of monies is carried out.
- To operate the public address systems, telephones & computer booking system.
- To help maintain the centre in a clean, tidy and pleasant environment in which to work.
- To undertake any other duties as may be required to assist in the running of the centre.
- To undertake other such duties consistent with the nature of the post and grade as required by the Service Lead, whilst working to support the brand narrative of Exeter's place based brand 'Exeter Live Better'.
About the team:
The team is committed to providing the best possible service and experience to all users of the centre. They have a strong variety of knowledge and experience within the leisure and fitness industry which you will be able to learn from. As part of the team you will be instrumental in delivering a customer focused environment.
What next?
If we sound like the right fit for you and you feel like the right fit for us we would welcome your application. Please click on the Apply button at the bottom of this page. Alternatively if you would like to find out more about the post, the team or working with us at the Council please contact Ben Plumer, Duty Manager.
Our commitment:
At Exeter City Council we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. To support this commitment we will strive to implement reasonable adjustments to support any members of our communities who face barriers in recruitment processes, irrespective of the reason. We are also proud to be a Disability Confident Employer and have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
Recreation Assistant employer: Exeter City Council
Contact Detail:
Exeter City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recreation Assistant
✨Tip Number 1
Familiarise yourself with the specific health and safety regulations relevant to leisure facilities. This knowledge will not only help you in interviews but also demonstrate your commitment to maintaining a safe environment.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in previous roles. Being able to articulate these experiences will highlight your ability to provide excellent customer care.
✨Tip Number 3
Network with current or former employees of the leisure centre. They can provide insights into the team culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Be prepared to discuss your flexibility and adaptability in the workplace. Given the nature of the role, emphasising your willingness to cover shifts and work under pressure will make you a more attractive candidate.
We think you need these skills to ace Recreation Assistant
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous experience in a leisure environment or customer-facing roles. Mention specific tasks you undertook that align with the responsibilities of a Recreation Assistant.
Showcase Your Skills: Include any relevant skills such as your First Aid at Work Certificate, knowledge of health and safety legislation, and proficiency in Microsoft programmes. These are key attributes for the role.
Demonstrate Flexibility: Since the role requires flexibility and the ability to work under pressure, provide examples from your past experiences where you successfully managed unexpected situations or changes in your schedule.
Express Your Commitment to Customer Care: The job places a strong emphasis on customer care. Use your application to convey your dedication to providing excellent service and creating a welcoming atmosphere for all users of the centre.
How to prepare for a job interview at Exeter City Council
✨Show Your Customer Service Skills
Since the role requires providing high levels of customer care, be prepared to share specific examples from your past experiences where you successfully handled customer interactions. Highlight how you created a friendly atmosphere and resolved any issues.
✨Demonstrate Health and Safety Knowledge
Familiarise yourself with health and safety best practices relevant to leisure facilities. Be ready to discuss how you would implement these practices in the role, ensuring a safe environment for both staff and customers.
✨Be Ready for Flexibility
The job requires flexibility in working hours and locations. During the interview, express your willingness to adapt to changing schedules and cover shifts at short notice. Share any previous experiences that showcase your adaptability.
✨Prepare for Teamwork Questions
As the role involves working as part of a team, think about times when you collaborated effectively with others. Be ready to discuss how you contribute to a positive team dynamic and support your colleagues in achieving common goals.