You will be articulate and friendly and enjoy working in a busy, visitor-facing environment. Energy, reliability and a keen interest in history and heritage are key qualities to bring to the role as you support the day-to-day running of the visitor attraction. You will also play a key role on keeping the building and collections safe, secure and welcoming for all our visitors.
About the role
Tour guides are responsible delivering an experience that exceeds expectations, while also fulfilling many back-of-house and visitor facing support tasks.
As part of an established team, you will be expected to lead guided tours underground to visitors of all ages and nationalities. Health & Safety is of paramount importance to us, you will need to demonstrate that you are calm under pressure.
You will also assist in the selling of entry tickets, operating a retail function and developing the underground passages offer
Evening and week-end working is essential, and you will be required to act as a key holder.
About the team
The Underground Passages area unique visitor attraction , that attracts in excess of 15,000 visitors a year. Originally built to bring a fresh drinking water supply into Exeter, they have been attracting visitors since the 1930’s. Throughout the year the team offer a series of special events. The Underground Passages are designated as an Ancient Scheduled Monument, and therefore the team need to be aware of any issues relating to this medieval structure.
We reserve the right to close any vacancy before the closing date if enough applications are received.
Our commitment
At Exeter City Council we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve.
To support this commitment we will strive to implement reasonable adjustments to support any members of our communities who face barriers in recruitment processes, irrespective of the reason.
We are also proud to be a Disability Confident Employer and have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
About you
About you:You will be articulate and friendly and enjoy working in a busy, visitor-facing environment. Energy, reliability and a keen interest in history and heritage are key qualities to bring to the role as you support the day-to-day running of the visitor attraction. You will also play a key role on keeping the building and collections safe, secure and welcoming for all our visitors.About the role:Tour guides are responsible delivering an experience that exceeds expectations, while also fulfilling many back-of-house and visitor facing support tasks.As part of an established team, you will be expected to lead guided tours underground to visitors of all ages and nationalities. Health & Safety is of paramount importance to us, you will need to demonstrate that you are calm under pressure.You will also assist in the selling of entry tickets, operating a retail function and developing the underground passages offerEvening and week-end working is essential, and you will be required to act as a key holder.
#J-18808-Ljbffr
Underground Passages Visitor Guide in Exeter employer: Exeter City Council
Exeter City Council is an exceptional employer, dedicated to fostering a diverse and inclusive workforce that reflects the vibrant communities we serve. As part of the Early Intervention and Prevention Team, the Allocations Officer role offers meaningful opportunities for professional growth while making a tangible impact on the lives of vulnerable residents in Exeter. With a strong commitment to employee well-being and support, including being a Disability Confident Employer, we ensure that our staff are equipped to thrive in a dynamic work environment focused on delivering high-quality housing solutions.
