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- Tasks: Supervise a team and deliver accurate Council Tax services while managing complex cases.
- Company: Join a modernising Local Taxation team in Exeter focused on improving services.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Make a real difference in your community by ensuring fair taxation practices.
- Qualifications: Experience in Council Tax, strong communication skills, and relevant qualifications.
- Other info: Be part of a dynamic team dedicated to enhancing customer service and accuracy.
The predicted salary is between 36000 - 60000 £ per year.
About you: You will be an experienced Council Tax practitioner with a strong track record of working with complex accounts and legislation. You have a solid understanding of the Local Government Finance Act 1992 and associated regulations, and you are confident in interpreting new legislation, guidance and case law. You are organised, accurate and able to manage a high volume of detailed work while meeting deadlines. You will be comfortable supervising others, supporting colleagues and helping to maintain consistent working practices across the team. You communicate clearly and calmly, using tact and diplomacy to manage difficult situations and support customers, including those who may be vulnerable. You can use Office 365 effectively, including Teams, and you have GCSEs in English and Maths at grade C/4 or above (or equivalent). You hold an IRRV Level 5 Diploma or equivalent qualification, or you can demonstrate significant relevant experience in local taxation. Experience of using Capita Revenues and Benefits is desirable.
About the role: You will help deliver a responsive and accurate Council Tax service, supervising a small team and supporting colleagues with complex or sensitive cases. You will oversee key payment and financial processes including daily cash balancing, refunds, suspense accounts, weekly AUDDIS transmissions and Bacs payment runs. You will ensure that payments and direct debit instructions are submitted, reconciled and monitored accurately, resolving exceptions promptly and in line with procedures. The role includes providing specialist advice, supporting system testing, contributing to reports and statistics, and helping embed changes in legislation, policy and working practices. You will work closely with colleagues across the service to maintain high standards of accuracy, compliance and customer service.
About the team: You’ll be joining a newly structured Local Taxation team at an exciting time of change. The service is being modernised to strengthen resilience, improve digital systems and provide an even better experience for residents and businesses across Exeter. You’ll work alongside colleagues who value teamwork, accuracy and good communication to deliver a fair and responsive Council Tax service.
Senior Council Tax Officer in Exeter employer: Exeter City Council
Contact Detail:
Exeter City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Council Tax Officer in Exeter
✨Tip Number 1
Network like a pro! Reach out to your connections in local government or taxation. We all know that sometimes it’s not just what you know, but who you know. Attend relevant events or webinars to meet people in the field and make sure they remember you!
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your knowledge of the Local Government Finance Act 1992 and be ready to discuss how you've handled complex cases in the past. We want you to show off your expertise and confidence!
✨Tip Number 3
Showcase your leadership skills! If you’ve supervised teams before, share specific examples of how you’ve supported colleagues and maintained high standards. We love to see candidates who can inspire and guide others!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are eager to contribute to our modernising team!
We think you need these skills to ace Senior Council Tax Officer in Exeter
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience with complex accounts and legislation in your application. We want to see how you've tackled similar challenges before, so don’t hold back on those details!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate organised and accurate submissions, so make sure your points are easy to follow and relevant to the role.
Demonstrate Your Team Spirit: Since you'll be supervising a small team, let us know about your experience in supporting colleagues and maintaining consistent practices. Share examples of how you’ve fostered teamwork in previous roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Exeter City Council
✨Know Your Legislation
Brush up on the Local Government Finance Act 1992 and any recent changes in legislation. Be prepared to discuss how these laws impact council tax practices, as demonstrating your knowledge will show that you’re not just experienced but also proactive in staying updated.
✨Showcase Your Supervisory Skills
Since the role involves supervising a small team, think of examples where you've successfully managed others. Highlight your approach to supporting colleagues and maintaining consistent working practices, as this will illustrate your leadership capabilities.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss specific instances where you've handled complex or sensitive cases. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to communicate clearly and manage difficult situations with tact.
✨Familiarise Yourself with Relevant Software
Make sure you’re comfortable using Office 365 and any relevant software like Capita Revenues and Benefits. If you have experience with these tools, be ready to share how you’ve used them to improve efficiency or accuracy in your previous roles.
