You will provide a customer-focused Council Tax service, ensuring that billing, collection and recovery processes are carried out accurately and in line with legislation. You will make liability decisions, process refunds, manage payment arrangements, and help ensure income is maximised through effective recovery. The role also involves handling customer enquiries across multiple channels and supporting continuous service improvement. Appointment is subject to standard pre-employment checks, including a Standard DBS check.
About the team:
You'll be joining a newly structured Local Taxation team at an exciting time of change. The service is being modernised to strengthen resilience, improve digital systems and provide an even better experience for residents and businesses across Exeter. You'll work alongside colleagues who value teamwork, accuracy and good communication to deliver a fair and responsive Council Tax service.
Do you enjoy helping customers and all aspects of account management? We are looking for motivated individuals to join our Council Tax team, with a strong focus on providing a high-quality customer service.
You have strong communication and negotiation skills. You are well organised, accurate and able to manage competing priorities while maintaining fairness and empathy. You are experienced in using Microsoft Office 365.
At Exeter City Council we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve.
To support this commitment we will strive to implement reasonable adjustments to support any members of our communities who face barriers in recruitment processes, irrespective of the reason.
We are also proud to be a Disability Confident Employer and have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
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Council Tax Officer in Exeter employer: Exeter City Council
Exeter City Council is an exceptional employer, dedicated to fostering a diverse and inclusive workforce that reflects the vibrant communities we serve. As part of the Early Intervention and Prevention Team, the Allocations Officer role offers meaningful opportunities for professional growth while making a tangible impact on the lives of vulnerable residents in Exeter. With a strong commitment to employee well-being and support, including being a Disability Confident Employer, we ensure that our staff are equipped to thrive in a dynamic work environment focused on delivering high-quality housing solutions.
