At a Glance
- Tasks: Manage housing applications and support applicants through the Devon Home Choice process.
- Company: Join Exeter City Council's dynamic Early Intervention and Prevention Team.
- Benefits: Make a real difference while gaining valuable experience in a supportive environment.
- Other info: Diverse and inclusive workplace committed to supporting all applicants.
- Why this job: Help vulnerable households access safe and sustainable housing in your community.
- Qualifications: A-Level education or equivalent experience with strong analytical and communication skills.
The predicted salary is between 27743 - 33909 £ per year.
The Allocations Officer plays a key role in managing the housing register and supporting applicants through the Devon Home Choice allocations process.
The role involves assessing housing applications, determining priority in line with legislation and policy, providing advice on housing options, and working with customers, partner agencies and stakeholders to help people access suitable housing.
The post requires a customer-focused approach, strong decision-making skills, and the ability to support vulnerable households while ensuring allocations are carried out fairly, consistently and in accordance with the Council's policies and procedures, This is an exciting opportunity to join Exeter City Council's Devon Home Choice within the Early Intervention and Prevention Team on a 12-month maternity cover contract.
We are a dynamic and evolving service within the Housing Needs and Homelessness Team, committed to preventing homelessness and helping people access safe, suitable and sustainable housing as early as possible.
Working closely with partners across the city, the team delivers housing advice, homelessness prevention, and Devon Home Choice allocations services, supporting some of Exeter's most vulnerable residents.
This role offers the chance to make a real difference to people's lives while contributing to a service that plays a vital role in meeting the city's housing needs and creating positive outcomes for our communities.
Our commitment
At Exeter City Council we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve.
To support this commitment we will strive to implement reasonable adjustments to support any members of our communities who face barriers in recruitment processes, irrespective of the reason.
We are also proud to be a Disability Confident Employer and have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
- The ideal candidate will be a highly organised and customer-focused professional
- possess excellent communication and interpersonal skills, enabling them to support a diverse range of customers, including vulnerable households, with empathy and professionalism.
- Strong analytical skills, attention to detail, and the ability to interpret and apply policy are essential, alongside confidence in using IT systems and databases.
- The successful candidate will demonstrate a positive, non-judgemental approach, a commitment to equality, diversity and inclusion, and the ability to work effectively under pressure while delivering high standards of customer service.
Education and experience
- Educated to A-Level standard or able to demonstrate equivalent experience and strong analytical, numerical and written skills.
- Experience of working in a busy, customer-focused frontline service.
- Excellent communication and interpersonal skills, with the ability to work effectively with a range of customers and stakeholders.
- Strong organisational skills and the ability to prioritise competing demands and meet deadlines.
- Ability to analyse complex information and apply policy, procedures and legislation appropriately.
- Competent in using IT systems and databases to maintain accurate records and produce reports.
- Understanding of housing need, equality and diversity, safeguarding, confidentiality and data protection requirements.
- Ability to travel to meetings and events, including occasional work outside normal office hours.
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Allocations Officer in Exeter employer: Exeter City Council
Exeter City Council is an exceptional employer, dedicated to fostering a diverse and inclusive workforce that reflects the vibrant communities we serve. As part of the Early Intervention and Prevention Team, the Allocations Officer role offers meaningful opportunities for professional growth while making a tangible impact on the lives of vulnerable residents in Exeter. With a strong commitment to employee well-being and support, including being a Disability Confident Employer, we ensure that our staff are equipped to thrive in a dynamic work environment focused on delivering high-quality housing solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Allocations Officer in Exeter
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Allocations Officer in Exeter
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Exeter City Council
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Exeter City Council.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Exeter City Council that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
