At a Glance
- Tasks: Lead a team to ensure high-quality accommodation and support for those experiencing homelessness.
- Company: Join Exeter City Council in transforming housing services with compassion and effectiveness.
- Benefits: Be part of a diverse team committed to making a real difference in the community.
- Other info: Flexible work environment focused on early intervention and trauma-informed practices.
- Why this job: Make a positive impact on vulnerable residents while developing your leadership skills.
- Qualifications: Experience in housing or homelessness, with strong leadership and communication skills.
The predicted salary is between 40000 - 50000 € per year.
As Commissioning and Contract Monitoring Team Leader, you will play a central role in ensuring the council provides safe, high‑quality and value‑for‑money accommodation and support services for people experiencing homelessness. You will lead the commissioning, contract management and performance monitoring of temporary accommodation, accommodation based and related services.
Responsibilities
- Lead commissioning, contract management and performance monitoring of temporary accommodation, accommodation based and related services.
- Manage a dedicated team and oversee provider performance, compliance, health and safety, and service quality.
- Ensure contracts meet statutory requirements and deliver positive outcomes for residents.
- Use data, inspection findings and service user feedback to drive improvement, manage risk and inform future commissioning activity.
- Work closely with internal housing services, external providers and partners to shape a sustainable homelessness system, reducing reliance on emergency accommodation and supporting move‑on into settled housing.
- Combine people management, commercial awareness and a strong commitment to improving lives through effective commissioning.
Qualifications
- Experienced housing or homelessness professional with a strong background in commissioning, contract management and performance monitoring within a complex accommodation or support environment.
- Proven experience of leading and developing staff, setting clear priorities and managing performance in a pressured operational setting.
- Strong working knowledge of homelessness legislation, landlord and tenant law, and health and safety requirements.
- Skilled in building productive relationships with internal colleagues, providers, partners and stakeholders, including managing challenging conversations, complaints and escalations.
- Strong written communication skills and the ability to produce clear reports, specifications and performance summaries.
- Trauma‑informed and psychologically informed approach, committed to delivering person‑centred, non‑judgemental services, focusing on stability, prevention and long‑term housing sustainment.
- Positive, solutions‑focused, resilient under pressure and capable of delivering high‑quality, value‑for‑money services.
- Flexible, adaptable and willing to respond to emergency situations, including participation in out‑of‑hours arrangements when required.
- Commitment to a diverse and inclusive workforce, with a willingness to implement reasonable adjustments for individuals facing barriers in recruitment processes.
About the Team
Exeter City Council is transforming its Housing Needs and Homelessness service to create a more proactive, compassionate and effective system. Following a comprehensive review of our homelessness pressures, services have been redesigned to focus on early intervention, trauma‑informed practice, and integrated multi‑agency working. This transformation includes new specialist teams, a strengthened commissioning model, clearer pathways and a renewed focus on prevention, quality and outcomes for vulnerable residents.
Diversity and Inclusion
At Exeter City Council we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. To support this commitment we will strive to implement reasonable adjustments to support any members of our communities who face barriers in recruitment processes, irrespective of the reason.
Commissioning and Contract Monitoring Team Leader in Devon employer: Exeter City Council
Exeter City Council is an exceptional employer, dedicated to fostering a diverse and inclusive workforce while transforming its Housing Needs and Homelessness service. With a strong focus on employee growth, the council offers opportunities for professional development in a supportive environment that prioritises compassion and effective service delivery. Working in Exeter not only allows you to make a meaningful impact on the lives of vulnerable residents but also provides a collaborative culture where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Commissioning and Contract Monitoring Team Leader in Devon
✨Tip Number 1
Network like a pro! Reach out to people in the housing and homelessness sector, attend relevant events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the council's recent initiatives and challenges in homelessness. Show us you’re not just interested in the role but also passionate about making a difference in the community.
✨Tip Number 3
Practice your responses to common interview questions, especially around contract management and performance monitoring. We want to see how you handle real-life scenarios, so think of examples from your past experience that highlight your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Commissioning and Contract Monitoring Team Leader in Devon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in commissioning and contract management. Use specific examples that relate to the job description, showing how you can lead a team and improve services for those experiencing homelessness.
Showcase Your Skills:Don’t forget to emphasise your strong written communication skills! We want to see clear reports and summaries in your application. This is your chance to demonstrate how you can convey complex information simply and effectively.
Highlight Your Experience:Share your background in housing or homelessness, especially any leadership roles you've had. We’re looking for someone who can manage performance under pressure, so give us examples of how you've successfully navigated challenging situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our commitment to diversity and inclusion!
How to prepare for a job interview at Exeter City Council
✨Know Your Stuff
Make sure you brush up on your knowledge of homelessness legislation and contract management. Familiarise yourself with the latest trends in accommodation services and be ready to discuss how you can apply this knowledge to improve service delivery.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing performance. Think about specific challenges you've faced and how you motivated your team to achieve positive outcomes, especially in high-pressure situations.
✨Be Data-Driven
Demonstrate your ability to use data and feedback to drive improvements. Come prepared with examples of how you've used inspection findings or service user feedback to inform commissioning decisions and enhance service quality.
✨Emphasise Your People Skills
Highlight your experience in building relationships with internal colleagues and external partners. Be ready to discuss how you've handled challenging conversations and resolved complaints, showcasing your commitment to a person-centred approach.
