Tenancy Management Officer in Crediton

As a Tenancy Management Officer, you will play a vital role in helping people sustain their council accommodation and prevent homelessness. Working with tenants and partners, you will provide practical support, advice and early intervention to address issues such as tenancy breakdown, rent arrears and disputes. You will manage a varied housing management caseload, working proactively to identify risks and put in place solutions that help individuals remain in safe, suitable housing. Operating in a fast‑paced and customer‑focused environment, you will take a person‑centred, trauma‑informed approach to your work, balancing support with clear decision‑making. Through your work, you will contribute to reducing homelessness and supporting long‑term housing stability across the city.

About the team: Exeter City Council is transforming its Housing Needs and Homelessness service to create a more proactive, compassionate, and effective system for the city. Following a comprehensive review of our homelessness pressures, we have redesigned our services to focus on early intervention, trauma‑informed practice, and integrated multi‑agency working. This transformation includes new specialist teams, a strengthened commissioning model, clearer pathways, and a renewed focus on prevention, quality, and outcomes for vulnerable residents. We are now recruiting ambitious and motivated leaders to help deliver this new model.

Responsibilities:

• Provide practical support, advice and early intervention to tenants, to address tenancy breakdown, rent arrears and disputes.
• Manage a varied housing management caseload, proactively identifying risks and implementing solutions that help individuals remain in safe, suitable housing.
• Operate in a fast‑paced, customer‑focused environment using a person‑centred, trauma‑informed approach, balancing support with clear decision‑making.
• Balance support with clear decision‑making and use negotiation and problem‑solving skills to resolve issues such as tenancy breakdown, arrears, or disputes.

Qualifications and experience:

• Experienced housing professional with a strong understanding of tenancy management, homelessness, and the challenges faced by people at risk of losing their homes.
• Experience of working in a customer‑facing housing or support role, with sound knowledge of landlord and tenant law, tenancy rights and responsibilities, and safeguarding.
• Strong communicator, able to build positive relationships with tenants, landlords, partners and colleagues.
• Organised and able to manage a varied caseload, balancing competing priorities while maintaining accurate records and meeting deadlines.
• Confident using IT systems to record activity, monitor cases and support service delivery.
• Capable of working in a trauma‑informed, non‑judgemental way and committed to equality, diversity and inclusion.

Equal Opportunities: At Exeter City Council we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. To support this commitment we will strive to implement reasonable adjustments to support any members of our communities who face barriers in recruitment processes, irrespective of the reason. We are also proud to be a Disability Confident Employer and have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.