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- Tasks: Provide a customer-focused Council Tax service and manage billing and recovery processes.
- Company: Join Exeter City Council's dynamic Local Taxation team during an exciting transformation.
- Benefits: Flexible working hours, commitment to diversity, and support for career development.
- Why this job: Make a real difference in your community while enhancing your customer service skills.
- Qualifications: Strong communication skills and experience with Microsoft Office 365 required.
- Other info: Opportunity to work in a supportive environment that values teamwork and inclusivity.
The predicted salary is between 24000 - 28000 £ per year.
You will provide a customer-focused Council Tax service, ensuring that billing, collection and recovery processes are carried out accurately and in line with legislation. You will make liability decisions, process refunds, manage payment arrangements, and help ensure income is maximised through effective recovery. The role also involves handling customer enquiries across multiple channels and supporting continuous service improvement.
About the team: You’ll be joining a newly structured Local Taxation team at an exciting time of change. The service is being modernised to strengthen resilience, improve digital systems and provide an even better experience for residents and businesses across Exeter. You’ll work alongside colleagues who value teamwork, accuracy and good communication to deliver a fair and responsive Council Tax service.
Job responsibilities and requirements: Do you enjoy helping customers and all aspects of account management? We are looking for motivated individuals to join our Council Tax team, with a strong focus on providing a high-quality customer service. You have strong communication and negotiation skills. You are well organised, accurate and able to manage competing priorities while maintaining fairness and empathy. You are experienced in using Microsoft Office 365.
At Exeter City Council we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. To support this commitment we will strive to implement reasonable adjustments to support any members of our communities who face barriers in recruitment processes, irrespective of the reason. We are also proud to be a Disability Confident Employer and have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
Council Tax Officer (Full-time or Part-time) in Crediton employer: Exeter City Council
Contact Detail:
Exeter City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Council Tax Officer (Full-time or Part-time) in Crediton
✨Tip Number 1
Network like a pro! Reach out to current or former Council Tax Officers on LinkedIn or local community groups. A friendly chat can give you insider info about the role and might even lead to a referral.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you’d handle customer enquiries or manage competing priorities. Practising your responses will help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your skills! If you’ve got experience with Microsoft Office 365, be ready to discuss specific examples of how you’ve used it in previous roles. This will demonstrate your organisational prowess and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be part of a team that values diversity and inclusion, which is super important to us.
We think you need these skills to ace Council Tax Officer (Full-time or Part-time) in Crediton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Council Tax Officer role. We want to see how you can contribute to our customer-focused service!
Showcase Your Communication Skills: Since strong communication is key in this role, don’t forget to demonstrate your ability to handle customer enquiries effectively. Use examples from your past experiences to show us how you’ve excelled in this area.
Be Organised and Accurate: We value organisation and accuracy, especially when it comes to billing and collection processes. Share any relevant experiences that showcase your attention to detail and ability to manage competing priorities.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our exciting team at Exeter City Council!
How to prepare for a job interview at Exeter City Council
✨Know Your Stuff
Make sure you understand the ins and outs of Council Tax services. Brush up on billing, collection, and recovery processes, as well as relevant legislation. This will show that you're not just interested in the role but also knowledgeable about it.
✨Customer Service is Key
Since this role is all about providing a high-quality customer service, think of examples from your past experiences where you've excelled in this area. Be ready to discuss how you’ve handled customer enquiries and resolved issues effectively.
✨Showcase Your Skills
Highlight your strong communication and negotiation skills during the interview. Prepare specific scenarios where you’ve had to manage competing priorities while maintaining fairness and empathy. This will demonstrate your ability to thrive in a busy environment.
✨Be Ready for Digital Questions
As the team is modernising and improving digital systems, be prepared to discuss your experience with Microsoft Office 365 and any other digital tools. Showing that you’re tech-savvy will give you an edge in this role.