At a Glance
- Tasks: Support individuals at risk of homelessness, providing advice and developing personalised housing plans.
- Company: Join Exeter City Council in transforming homelessness services for a compassionate community.
- Benefits: Make a meaningful impact while enjoying a supportive work environment and career growth.
- Other info: Work in a dynamic team focused on early intervention and innovative solutions.
- Why this job: Be a key player in preventing homelessness and improving lives in your community.
- Qualifications: Experience in housing support, strong communication skills, and knowledge of homelessness legislation.
The predicted salary is between 30000 - 40000 € per year.
As a Casework Officer, you will be at the heart of our frontline homelessness service, providing advice, support and statutory assessments to people at risk of losing their homes. Managing a varied caseload, you will work closely with customers to prevent homelessness wherever possible, helping them access and sustain suitable accommodation.
You will carry out homelessness assessments, develop personalised housing plans and work in partnership with landlords, support services and other agencies to secure practical, sustainable solutions. Where prevention is not possible, you will apply homelessness legislation to make timely, accurate decisions and support customers through the process.
Working in a fast-paced and often challenging environment, you will take a trauma-informed, person-centred approach to your work, helping people navigate complex situations and move towards stable housing and improved outcomes.
About the team: Exeter City Council is transforming its Housing Needs and Homelessness service to create a more proactive, compassionate, and effective system for the city. Following a comprehensive review of our homelessness pressures, we have redesigned our services to focus on early intervention, trauma informed practice, and integrated multi agency working. This transformation includes new specialist teams, a strengthened commissioning model, clearer pathways, and a renewed focus on prevention, quality, and outcomes for vulnerable residents.
We are now recruiting ambitious and motivated leaders to help deliver this new model. These roles offer the chance to shape a modern, evidence led service, drive innovation, and make a meaningful difference to people experiencing homelessness in Exeter. Join us and be part of building a system that delivers better support, better value, and better outcomes for our community.
You are a passionate and resilient housing professional with experience of working with people facing homelessness or complex housing challenges. You are committed to delivering high-quality, person-centred support and understand the importance of early intervention in preventing homelessness and improving lives.
You have a sound working knowledge of homelessness legislation, welfare benefits and housing rights, and are confident applying this in practice to assess need, make decisions and provide accurate advice. You are comfortable managing a varied caseload, balancing competing demands and working at pace while maintaining attention to detail.
You are a strong communicator, able to build trust and rapport with customers while also working effectively with landlords, partners and other agencies. You are confident handling difficult or sensitive situations with empathy, professionalism and clear boundaries, and you are able to influence and negotiate to achieve positive outcomes.
You have excellent organisational and problem-solving skills, with the ability to analyse complex situations and develop practical, sustainable housing solutions. You work well both independently and as part of a team, taking initiative while contributing positively to team priorities and service improvements.
You approach your work in a trauma-informed, non-judgemental way and are committed to safeguarding, equality, diversity and inclusion. Above all, you are motivated to make a real difference, helping people secure and sustain safe, stable accommodation and move forward positively with their lives.
At Exeter City Council we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. To support this commitment we will strive to implement reasonable adjustments to support any members of our communities who face barriers in recruitment processes, irrespective of the reason.
Casework Officer in Crediton employer: Exeter City Council
Exeter City Council is an exceptional employer, dedicated to transforming its Housing Needs and Homelessness service into a proactive and compassionate system. With a strong focus on employee growth, we offer opportunities to shape innovative solutions while working in a supportive team environment that values diversity and inclusion. Join us in making a meaningful impact on the lives of vulnerable residents in Exeter, where your contributions will be recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Casework Officer in Crediton
✨Tip Number 1
Network like a pro! Reach out to people in the housing and homelessness sector, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the latest trends in homelessness services. Understand the challenges faced by your potential employer, Exeter City Council, and think about how you can contribute to their new model of proactive support.
✨Tip Number 3
Showcase your skills! When you get the chance to meet with hiring managers, be ready to discuss specific examples of how you've helped individuals facing homelessness. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Exeter City Council team.
We think you need these skills to ace Casework Officer in Crediton
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for helping people shine through in your application. We want to see that you genuinely care about making a difference in the lives of those facing homelessness.
Highlight Relevant Experience:Make sure to showcase any experience you have in housing support or working with vulnerable individuals. We’re looking for candidates who understand the complexities of homelessness and can navigate them effectively.
Be Person-Centred:Emphasise your ability to take a trauma-informed approach in your application. We value candidates who can demonstrate empathy and understanding when dealing with sensitive situations.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Exeter City Council
✨Know Your Stuff
Make sure you brush up on homelessness legislation, welfare benefits, and housing rights. Being able to discuss these topics confidently will show that you're not just familiar with the theory but can apply it in practice.
✨Show Your Empathy
As a Casework Officer, you'll be dealing with sensitive situations. Prepare examples of how you've handled difficult conversations or supported someone through a tough time. This will demonstrate your trauma-informed approach and ability to build trust.
✨Demonstrate Problem-Solving Skills
Think of specific instances where you've had to analyse complex situations and develop practical solutions. Be ready to share these examples during the interview to highlight your organisational and problem-solving abilities.
✨Be Team-Oriented
While you’ll need to show your independence, also emphasise your ability to work as part of a team. Share experiences where you collaborated with others to achieve positive outcomes, especially in multi-agency settings.
