Matchday Ticketing Assistant in Exeter

As an integral part of our dynamic team, you will play a crucial role in upholding our organisation's commitment to sustainability. Regardless of your specific role in marketing, HR, procurement, or any other department, we expect all employees to actively embrace and adhere to our sustainability policies. Your dedication to environmentally conscious practices, resource efficiency, and ethical considerations will contribute to our collective efforts in fostering a responsible and sustainable workplace.

Exeter City Football Club seeks to ensure the safety, safeguarding and wellbeing of all children, young people and adults at risk who engage in its activities. We are proud to be different and put our supporters and community engagement at the forefront of everything we do. A new season brings new opportunities and we are looking forward to enhancing our one team approach to achieve our goals, build on our success and continue to grow and develop what is already our very special supporter owned club.

We are recruiting positive, dynamic individuals with excellent communication skills to join our matchday team working within our Ticketing Team. Joining our matchday team you will support us in creating a collaborative environment, an environment where all staff feel valued and understand their contribution to the Club. This is a fantastic opportunity to earn some extra money as these seasonal roles may fit around an existing job or be a great opportunity if you are studying in the city at the university or college or within the local area (our city centre location offers good transport links). This may also be a great opportunity if you have taken a career break and are looking to get back into work or looking for your first job; whatever your circumstances if you are willing to learn and can work effectively as part of a team one of our matchday roles may be the right role for you.

Contract type: Casual Worker (Matchdays)
Reports to: Ticketing Manager
Location: St James Park, Exeter

Role Summary - this role requires:

• Excellent communication skills.
• An individual with a positive work ethic and strong team spirit.
• Strong numeric skills.
• An ability to work in a fast-paced environment.
• Sales and persuasive skills.

Ticketing Operations

• Positively engage with customers making ticketing enquiries and purchases.
• Identify customer needs and assist in finding the appropriate seat(s)/ticket(s) providing advice, recommendations and information on the match, stadium layout facilities etc in order to allow them to make an informed decision.
• Process cash and card payments including refunds and exchanges where appropriate.
• Ensure data is entered correctly into the ticketing system and stored in line with company policy and GDPR regulations.
• Carry out data audits and cleanses of the ticketing system as required.
• Participate in audits as required.
• Potentially support the Ticketing Manager at pinch points throughout the season (e.g. season ticket campaign) ensuring appropriate resource is in place and annual leave restrictions are in place during these periods.
• Log and resolve customer complaints in the agreed format.
• Attend staff meetings and training as required.

Company Policy & Best Practice

• Comply with all company policies and procedures and maintain the highest standards and confidentiality at all times.
• Ensure compliance with all up to date health and safety regulations and procedures maintaining safe working practices and conditions.
• Be an integral part of the team.
• Promote and implement good practice and positive engagement with customers and colleagues which a culture that builds a satisfied and motivated workforce that results in minimal attrition.

Measures of Success

• Data within the ticketing system.
• Ticketing Sales and effectiveness of the department.
• Positive feedback received from manager, colleagues and customers.

This Job description should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in consultation in the light of the changing business needs.

If you wish to apply for this position please follow the link and apply via our HR platform, People HR. Only completed applications that are submitted through People HR will be accepted. Any applications after the closing date will not be accepted. The closing date is 30th September 2026.

ECFC is an equal opportunities employer and committed to safeguarding and promoting the welfare of children and young people and expects all staff and employees to share this commitment.