At a Glance
- Tasks: Engage with customers, process ticket sales, and support the Ticketing Team on matchdays.
- Company: Exeter City Football Club, a supporter-owned club focused on community engagement.
- Benefits: Flexible hours, great pay, and a chance to work in a vibrant environment.
- Other info: Perfect for students or anyone looking to re-enter the workforce.
- Why this job: Join a passionate team and contribute to a sustainable and inclusive workplace.
- Qualifications: Strong communication skills, positive attitude, and ability to work in a fast-paced setting.
The predicted salary is between 31500 - 38500 £ per year.
As an integral part of our dynamic team, you will play a crucial role in upholding our organisation's commitment to sustainability. Regardless of your specific role in marketing, HR, procurement, or any other department, we expect all employees to actively embrace and adhere to our sustainability policies. Your dedication to environmentally conscious practices, resource efficiency, and ethical considerations will contribute to our collective efforts in fostering a responsible and sustainable workplace.
Exeter City Football Club seeks to ensure the safety, safeguarding and wellbeing of all children, young people and adults at risk who engage in its activities. We are proud to be different and put our supporters and community engagement at the forefront of everything we do. A new season brings new opportunities and we are looking forward to enhancing our one team approach to achieve our goals, build on our success and continue to grow and develop what is already our very special supporter owned club.
We are recruiting positive, dynamic individuals with excellent communication skills to join our matchday team working within our Ticketing Team. Joining our matchday team you will support us in creating a collaborative environment, an environment where all staff feel valued and understand their contribution to the Club. This is a fantastic opportunity to earn some extra money as these seasonal roles may fit around an existing job or be a great opportunity if you are studying in the city at the university or college or within the local area (our city centre location offers good transport links). This may also be a great opportunity if you have taken a career break and are looking to get back into work or looking for your first job; whatever your circumstances if you are willing to learn and can work effectively as part of a team one of our matchday roles may be the right role for you.
Contract type: Casual Worker (Matchdays)
Reports to: Ticketing Manager
Location: St James Park, Exeter
Role Summary - this role requires:
- Excellent communication skills.
- An individual with a positive work ethic and strong team spirit.
- Strong numeric skills.
- An ability to work in a fast-paced environment.
- Sales and persuasive skills.
Ticketing Operations
- Positively engage with customers making ticketing enquiries and purchases.
- Identify customer needs and assist in finding the appropriate seat(s)/ticket(s) providing advice, recommendations and information on the match, stadium layout facilities etc in order to allow them to make an informed decision.
- Process cash and card payments including refunds and exchanges where appropriate.
- Ensure data is entered correctly into the ticketing system and stored in line with company policy and GDPR regulations.
- Carry out data audits and cleanses of the ticketing system as required.
- Participate in audits as required.
- Potentially support the Ticketing Manager at pinch points throughout the season (e.g. season ticket campaign) ensuring appropriate resource is in place and annual leave restrictions are in place during these periods.
- Log and resolve customer complaints in the agreed format.
- Attend staff meetings and training as required.
Company Policy & Best Practice
- Comply with all company policies and procedures and maintain the highest standards and confidentiality at all times.
- Ensure compliance with all up to date health and safety regulations and procedures maintaining safe working practices and conditions.
- Be an integral part of the team.
- Promote and implement good practice and positive engagement with customers and colleagues which a culture that builds a satisfied and motivated workforce that results in minimal attrition.
Measures of Success
- Data within the ticketing system.
- Ticketing Sales and effectiveness of the department.
- Positive feedback received from manager, colleagues and customers.
This Job description should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in consultation in the light of the changing business needs.
If you wish to apply for this position please follow the link and apply via our HR platform, People HR. Only completed applications that are submitted through People HR will be accepted. Any applications after the closing date will not be accepted. The closing date is 30th September 2026.
ECFC is an equal opportunities employer and committed to safeguarding and promoting the welfare of children and young people and expects all staff and employees to share this commitment.
Matchday Ticketing Assistant in Exeter employer: Exeter City AFC
Exeter City Football Club is an exceptional employer that prioritises sustainability and community engagement, making it a unique place to work in the heart of Exeter. As a Matchday Media Assistant, you will not only gain invaluable experience in professional football media but also be part of a diverse and inclusive culture that fosters personal and professional growth. With a commitment to nurturing talent and a supportive environment, you'll play a vital role in connecting supporters with the team while contributing to our long-term vision of success and sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Ticketing Assistant in Exeter
✨Get Involved in Local Sports Communities
Dive into your local sports scene! Attend community games, coaching sessions, and meet-ups. Building relationships with coaches and team managers can help you uncover job opportunities before they even hit the job boards.
✨Leverage Internships and Volunteering
Even though you’re after a full-time role, don’t underestimate internships or volunteering in sports organisations. These positions not only give you hands-on experience but can also lead to permanent openings. Plus, it’s a fantastic way to make your face known in the industry!
✨Visit Sports Job Fairs
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We think you need these skills to ace Matchday Ticketing Assistant in Exeter
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining Exeter City AFC aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at Exeter City AFC
✨Highlight Your Passion for Sports
When chatting with Exeter City AFC, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
