Matchday Steward in Exeter

As an integral part of our dynamic team, you will play a crucial role in upholding our organization's commitment to sustainability. Regardless of your specific role in marketing, HR, procurement, or any other department, we expect all employees to actively embrace and adhere to our sustainability policies. Your dedication to environmentally conscious practices, resource efficiency, and ethical considerations will contribute to our collective efforts in fostering a responsible and sustainable workplace.

Exeter City Football Club seeks to ensure the safety, safeguarding and wellbeing of all children, young people and adults at risk who engage in its activities. We are proud to be different and put our supporters and community engagement at the forefront of everything we do. A new season brings new opportunities and we are looking forward to enhancing our one team approach to achieve our goals, build on our success and continue to grow and develop what is already our very special supporter owned club.

We are recruiting positive, dynamic individuals with excellent communication skills to join our matchday team working within one Steward Team. Candidates don't have to have previous experience as we will train and develop anyone joining the team, however candidates must be friendly, willing to learn, committed to working as many home matchdays as possible and want to be part of the Club and its success. Joining our matchday team you will support us in creating a collaborative environment, an environment where all staff feel valued and understand their contribution to the Club. This is a fantastic opportunity to earn some extra money as these seasonal roles may fit around an existing job or be a great opportunity if you are studying in the city at the university or college or within the local area (our city centre location offers good transport links).

This may also be a great opportunity if you have taken a career break and are looking to get back into work or looking for your first job, whatever your circumstances if you are willing to learn and can work effectively as part of a team one of our matchday roles may be the right role for you.

This role requires:

• 18 years+ (minimum for this role).
• Dynamic, motivated and committed.
• Excellent communication skills with an approachable manner.

A polite and courteous manner as you will be assisting with the delivery of an enjoyable and safe experience for all customers/audiences. In this role you are required to maintain a high level of customer care and provide practical assistance both inside and outside of the venue. You will be representing the Club so it is essential you present yourself and always represent the Club in a positive and professional manner. Stewards must have excellent communication skills as you will need to undertake instructions from the Safety Officer, Deputy Safety Officer and Steward Supervisors. You will also need to be capable of directing any communication e.g. any safety issues and customer feedback through the correct channels effectively and efficiently.

A dynamic approach is required as there are numerous positions within the vicinity of the stadium where Stewards may be deployed. Steward’s positions will be allocated on a match by match basis and are subject to change.

The key responsibilities of this role are:

• Ensure you have fully read and understood the Stewards Handbook (issued to all stewards).
• Ensure all health and safety regulations and legislation are implemented within your role.
• Maintain a professional appearance at all times. The Stewards dress code must be adhered to.
• Report for duty and sign in before commencing work. In the role as an unqualified Steward or Level 2 NVQ Steward you are expected to report in at 1.15pm on a Saturday match and 6pm of an evening match for a 4 hour shift. Hours of work will be detailed in your Casual Worker Agreement but are subject to change for other events and in line with the business needs. Prior notice will be given of any change to your working hours.
• Attend the pre-event briefing and ensure you have a full understanding of the brief given.
• Conduct pre-match checks of your allocated area and notify the Safety Officer of any safety issues.
• Ensure you know your surroundings as you will be a point of contact for the public therefore it’s important you ensure you are able to advise on the nearest entrance and exits, lost and found points, disabled access routes and are able to advise on the location of facilities e.g. toilets, kiosks, bars, shop, first aid, waste disposal etc.
• On the opening of the stadium to the public Stewards must welcome spectators into the grounds ensuring communication is professional, polite and clear and checks tickets where appropriate and direct customers to their seats.
• Look out for any potential hazards, suspicious activity and unusual packages and report them.
• Make sure all aisles and vomitories are kept clear of standing spectators especially towards the end of an event as these are emergency exits.
• Monitor spectators at all times for any signs of distress, overcrowding, inappropriate behavior and persistent standing and report any issues to your Supervisor.
• A rest break is not permitted in line with the hours of work and therefore eating or smoking is permitted. If on occasions this is authorised it must not be done in view of the public. Water or other soft drinks can be drunk whilst on duty.
• Respond quickly and efficiently to any medical emergencies, fire emergencies, aggressive/intoxicated behavior. If you are unqualified or don’t feel comfortable handling the situation, refer it promptly to your Supervisor ensuring relevant information is passed on.
• As spectators begin to leave the Stadium either at the end of the game or beforehand, provide reasonable assistance to spectators. However, at the end of the event Stewards must take up a position on the trackside as directed to allow unrestricted egress by the spectators whilst observing them leaving and provide assistance if it should be required.
• Stewards working on a raised tier of a stand must observe the crowd leaving from a safe and unrestricted point.
• Ensure spectators safely leave the stadium at the end of the game and carry out checks of the area to identify if any seating or safety equipment has been damaged or property left behind.
• Attend staff training and meetings as required.

If you wish to apply for this position please follow the link and apply via our HR platform, People HR. Only completed applications that are submitted through People HR will be accepted. Any applications after the closing date will not be accepted. The closing date is 20th September 2026. All candidates will require a DBS Check (the level of this check will be dependant on the role) and must be able to prove their eligibility to work within the UK. These checks as well as references must be completed prior to commencement of work. ECFC is an equal opportunities employer and committed to safeguarding and promoting the welfare of children and young people and expects all staff and employees to share this commitment.