Matchday Kiosk Assistant in Exeter

As an integral part of our dynamic team, you will play a crucial role in upholding our organization's commitment to sustainability. Regardless of your specific role in marketing, HR, procurement, or any other department, we expect all employees to actively embrace and adhere to our sustainability policies. Your dedication to environmentally conscious practices, resource efficiency, and ethical considerations will contribute to our collective efforts in fostering a responsible and sustainable workplace. We believe that each team member, regardless of their functional area, plays a vital role in promoting and implementing sustainable practices that align with our organizational values

Exeter City Football Club seeks to ensure the safety, safeguarding and wellbeing of all children, young people and adults at risk who engage in its activities.

Exeter City Football Club is a special club with 20 years of Supporters’ Trust ownership.We are proud to be different and put our supporters and community engagement at the forefront of everything we do. We are recruiting positive, dynamic individuals with excellent communication skills to join our matchday team working within one of our retail outlets. Candidates don't have to have previous experience as we will train and develop anyone joining the team, however candidates must be friendly, willing to learn, committed to working as many home matchdays as possible and want to be part of the Club and it's success.

Joining our matchday team you will support us in creating a collaborative environment, an environment where all staff feel valued and understand their contribution to the Club.

This is a fantastic opportunity to earn some extra money as these seasonal roles may fit around an existing job. This may also be a great opportunity if you have taken a career break and are looking to get back into work or looking for your first job, whatever your circumstances if you are willing to learn and can work effectively as part of a team one of our matchday roles may be the right role for you. Candidates must be well presented, determined to provide the best possible experience for all visitors/supporters and prepared to work within a busy environment.

**Please note that although this is a Casual Worker position, we are looking for candidates who reside in or near Exeter year-round as we require people who can generally commit to working holiday periods as well as term-time**

JOB DESCRIPTION

As part of the matchday kiosk staff team you will work in one of our busy catering kiosks situated within St James Park. Each matchday you will work as part of the team to serve spectators a variety of food and beverage products in a fast paced environment.

This role requires:

• Positive and productive work ethic.
• An ability to build professional relationships welcoming customers and ensuring they receive a first-class experience.
• Passion for customer service and ability to strive to go the extra mile.
• An individual that is a team player and also has the ability to use their own initiative to find solutions.

The key responsibilities of this role are:

• • Ensure all checks are completed on arrival at kiosk as allocated by the Kiosk Supervisor.
  • Ensure you have a full understanding of the menu offered to be able to provide full product knowledge to spectators.
  • Prepare and serve beverages and snacks.
  • Adhere to all food safety and hygiene standards inclusive of temperature checks.
  • Ensure positive interaction with all customers ensuring orders are taken correctly, customer needs and preferences are assessed and make.
  • Adhere to all cash and card handling procedures when processing payments.
  • Ability to follow stock rotation and replenishment procedures.
  • Maintain a clean, neat and tidy working area throughout every shift.
  • Be responsive to colleague and customer requests and queries.
  • Try and resolve any customer complaints using the training you have been provided and ensure issues are logged and deliver relevant feedback to the Kiosk Manager.
  • Adhere to legislation and company policy in any kiosks where alcohol may be sold.
  • Take pride in yours and your kiosks presentation and be a positive ambassador of the Club.
  • Work as part of the team to ensure that all kiosks are maintained to a very high standard of cleanliness and safety in accordance with company policy, Health and Safety, SOP and statutory requirements.
  • Ensure all post service/close checks are completed at allocated kiosk as instructed by the Kiosk Supervisor.
  • Attend staff training as required.
  • Ensure you are familiar with emergency and evacuation procedures.
  • Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your supervisor or where appropriate a steward.
  • Obtain a working knowledge of the Health and Safety at Work Act 1974 specifically relating to your area of duty, also to general aspects of the Company.
  • Comply with company grooming and uniform standards.
  • Comply with sign in and out procedures.
  • At all times, comply with the company policy and code of conduct.

  Kiosk Staff shifts are usually 1pm – 5pm on a Saturday and 6pm – 10pm on Tuesday evening matches.

  This Job description should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in consultation in the light of the changing business needs.

**Please note that although this is a Casual Worker position, we are looking for candidates who reside in or near Exeter year-round as we require people who can generally commit to working holiday periods as well as term-time**

If you wish to apply for this position please follow the link and apply via our HR platform, People HR. Only completed applications that are submitted through People HR will be accepted.

Any applications after the closing date will not be accepted. We reserve the right to close the advert early if we receive a significant number of applications, so please do not delay if you are interested in applying.

ECFC is an equal opportunities employer and committed to safeguarding and promoting the welfare of children and young people and expects all staff and employees to share this commitment.