At a Glance
- Tasks: Deliver amazing customer experiences by serving food in a fast-paced matchday environment.
- Company: Join Exeter City Football Club, a community-focused and family-friendly club.
- Benefits: Earn £13.45 per hour, plus paid holiday, with flexible shifts on matchdays.
- Other info: Full training provided, with opportunities for non-matchday events throughout the year.
- Why this job: Be part of a team that creates unforgettable matchday experiences for fans of all ages.
- Qualifications: Positive attitude and strong customer service skills; experience is a plus but not required.
The predicted salary is between 13.45 - 13.45 £ per hour.
As an integral part of our dynamic team, you will play a crucial role in upholding our organisation's commitment to sustainability. Regardless of your specific role in Finance marketing, HR, procurement, or any other department, we expect all employees to actively embrace and adhere to our sustainability policies. Your dedication to environmentally conscious practices, resource efficiency, and ethical considerations will contribute to our collective efforts in fostering a responsible and sustainable workplace.
Exeter City Football Club seeks to ensure the safety, safeguarding and wellbeing of all children, young people and adults at risk who engage in its activities. Join our Matchday Team! Do you thrive in a fast-paced environment and enjoy delivering great customer experiences? If so, we would love to hear from you as we are looking for enthusiastic and reliable Matchday Catering Assistants to join the team primarily working on our new addition this season “The Grecian Gill”.
This is a great opportunity to join our special club which is recognised as one of the EFL's leading family-friendly clubs. Our club has been awarded the EFL Family Excellence Gold Standard Award for six consecutive years, reflecting our commitment to creating an outstanding matchday experience for supporters of all ages and as part of our catering team you will play a key role in helping fans enjoy every visit!
Who are we? Exeter City Football Club is a special club with over 20 years of Supporters’ Trust ownership something we are very proud of. Our ownership model places our supporters and community engagement at the forefront of everything we do and we are proud to have a special place in the heart of the community. Trust ownership is reflected in our commitment to balancing on-field success with long-term sustainability and we have a remarkable track record of nurturing talent through our Academy, promoting players to the first team, and maximising their performance.
In addition to the success of our Academy and men’s team Exeter City Women successfully transitioned into being fully managed by the Club in 2024 and were promoted to the third tier of women’s football in the FA Women’s National League Southern Premier Division in 2024.
Culture: We recognise the advantages of having a diverse workforce with a broad range of skills, diversity of experiences and perspectives and we embrace the creativity and innovation this brings. We pride ourselves on having an inclusive culture and a workplace that brings opportunity, development and growth. We embrace a culture of accountability where we set clear expectations and goals, open lines of communication and strong leadership.
Role: As a Matchday Catering Assistant, you will help deliver an outstanding fan experience by preparing and serving food from our Grecian Grill in our busy Fan Zone working in a fast-paced matchday environment. You will provide friendly, efficient customer service, process payments accurately, maintain high standards of food hygiene and cleanliness, and ensure your work area is well stocked and organised. Working as part of a supportive team, you'll contribute to creating a safe, welcoming, and enjoyable atmosphere for all supporters while upholding the club's commitment to excellence.
We welcome applicants with a positive attitude, strong customer service skills and a willingness to learn. Previous catering or hospitality experience is desirable but not essential, as full training will be provided. Successful candidates will need to be available to work in line with home matchdays, including weekends and evening fixtures. Hours will primarily be home matchdays and shifts will be agreed and allocated between the hours of 9am and 7pm on a Saturday and 4pm and 10pm on Tuesday evening matches. There may also be opportunity to work on occasions throughout the year for non-matchday events.
As detailed above shifts will primarily be allocated on the Grecian Grill, however on occasions as part of the matchday team you may be asked to cover other kiosks in line with business needs.
Hourly Rate: £13.45 per hour aligned to Real Living Wage plus paid holiday (hourly rate including holiday pay totals approximately £15.07 per hour).
The closing date is 2nd August 2026. If you wish to apply for this position please follow the link and apply via our HR platform, People HR. Only completed applications that are submitted via People HR will be accepted. Any applications after the closing date will not be accepted. For a full job description and person specification please see the vacancies page on our website.
All candidates will require a DBS Check and must be able to prove their eligibility to work within the UK. ECFC is an equal opportunities employer and committed to safeguarding and promoting the welfare of children and young people and expects all staff and employees to share this commitment.
Matchday Catering Assistant in Exeter employer: Exeter City AFC
Exeter City Football Club is an exceptional employer that prioritises sustainability and community engagement, making it a unique place to work in the heart of Exeter. As a Matchday Media Assistant, you will not only gain invaluable experience in professional football media but also be part of a diverse and inclusive culture that fosters personal and professional growth. With a commitment to nurturing talent and a supportive environment, you'll play a vital role in connecting supporters with the team while contributing to our long-term vision of success and sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Catering Assistant in Exeter
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Exeter City AFC and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Matchday Catering Assistant in Exeter
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Exeter City AFC that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Exeter City AFC.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Exeter City AFC get a sense of who you are beyond your experience!
How to prepare for a job interview at Exeter City AFC
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Exeter City AFC and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
