At a Glance
- Tasks: Serve drinks and snacks to fans in a lively matchday atmosphere.
- Company: Join Exeter City Football Club, a community-focused and supporter-owned club.
- Benefits: Flexible hours, team spirit, and the chance to be part of exciting matchdays.
- Other info: Great opportunity for personal growth and to work in a vibrant environment.
- Why this job: Be part of the action and create memorable experiences for fans.
- Qualifications: Must be 18+, with a passion for customer service and teamwork.
Overview
Matchday Bar Staff
Exeter City Football Club seeks to ensure the safety, safeguarding and wellbeing of all children, young people and adults at risk who engage in its activities. This role is part of our Matchday experience and supports our sustainability, customer service and safety commitments.
Who we are
Exeter City Football Club is a special club with over 20 years of Supporters Trust ownership. Our ownership model places supporters and community engagement at the forefront of everything we do, balancing on-field success with long-term sustainability. We nurture talent through our Academy and have a track record of promoting players to the first team. In 2024, Exeter City Women’s team transitioned to full management by the Club and were promoted to the FA Women’s National League Southern Premier Division in 2024.
Culture
We value a diverse workforce with a broad range of skills and perspectives. We embrace an inclusive culture that offers opportunity, development and growth, with accountability, clear expectations, open communication and strong leadership.
Role
We are looking for Casual Matchday Bar Staff (minimum age 18+) to support our Matchday experience. Please review the full job description and person specification below to ensure you are a good fit for the role.
Job Details
Location: St James Park Stadium, Exeter
Department: Bars
Contract Type: Casual/Seasonal
Reports to: Bar Manager
Location notes: St James Park Stadium, Exeter
Main Purpose
As part of the Matchday Bar Staff team you will work in one of our busy bars during matchdays, serving spectators a variety of beverages and snacks in a fast-paced environment. You will follow instructions to ensure smooth service.
Role Summary
This role requires:
- Age 18+
- A passion for delivering exceptional customer service in a positive and friendly environment
- Dynamism and enthusiasm to provide an excellent drinking experience and meet customer needs and expectations
The key responsibilities of this role are:
- Understand the menu to provide product knowledge to customers
- Prepare and serve alcoholic and non-alcoholic beverages
- Serve bar snacks
- Check identification and confirm legal drinking age; ensure licensing regulations are followed
- Follow cash handling procedures for cash and card payments
- Interact with customers to take orders accurately and meet preferences
- Collect and restock glasses; maintain cleanliness and stock rotation
- Maintain a fast-paced environment and work as part of a team to resolve problems
- Keep bars clean and safe in accordance with company policy, health and safety, SOP and statutory requirements
- Familiarity with emergency and evacuation procedures
- Log security incidents, accidents and near misses; inform supervisor or steward as appropriate
- Maintain a professional appearance and comply with uniform requirements
- Be a positive ambassador of the Club at all events
- Comply with company policy and code of conduct
- Attend staff training and meetings; perform other reasonable tasks as required
This Job Description is not exclusive or exhaustive and may be amended in consultation with changing business needs.
Person Specification
Knowledge & Experience
Essential
Desirable
- Hospitality experience
Personal Qualities
- Enthusiastic, proactive and able to work under pressure
- Ability to work independently and as part of a small team
- Willingness to travel and work evenings, weekends and matchdays
- Strong organisational skills to prioritise tasks in a fast-paced environment
- Commitment to professional development and learning new tools or techniques
- Ability to demonstrate and promote good practice in line with company ethos
- Understanding of equality and diversity principles
- Commitment to safeguarding and wellbeing of all children, young people and adults at risk
Company Goals
High Performance Football
We aim to be the best team in Exeter City’s history, investing in the first team, coaching, facilities and youth development, with ongoing ambition to achieve category 2 status for our academy.
Focus on Growth
We strive to attract new audiences, increase revenue in retail and sponsorship, and improve non-match day revenue and yield through better systems and facilities.
One Team
We foster a trusting, collaborative environment with fair pay, a transparent bonus programme, and development opportunities for all staff.
Financial Sustainability
We maintain high standards and robust financial planning to support long-term growth and strategic investments.
Outstanding Supporter & Community Engagement
We invest in facilities, women’s football, and partnerships with supporters and the Trust to be a leading supporter-owned club, aiming for EFL green club status.
Application Process
How to apply: Please apply via our HR platform, People HR. Only fully completed applications submitted via People HR will be accepted. Closing date: Thursday 16 October 2025. If you have recently applied and been unsuccessful within the last 6 months, you cannot apply again.
Interviews: After submission, you will receive instructions to record answers to 3 online questions. Your responses will be assessed in place of interviews. Please complete these in full if you wish to be considered.
Eligibility: All candidates must prove eligibility to work in the UK and provide 2 referees. See the application form for guidance on referees.
Equal Opportunities: ECFC is an equal opportunities employer and committed to safeguarding and promoting the welfare of children and young people and expects all staff and employees to share this commitment.
Safeguarding
ECFC is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.
Matchday Bar Staff in Exeter employer: Exeter City AFC Ltd
Exeter City Football Club is an exceptional employer that prioritises community engagement and supporter involvement, creating a vibrant and inclusive work culture at St James Park Stadium. As part of our Matchday Bar Staff, you will enjoy opportunities for personal growth and development while contributing to a dynamic team dedicated to delivering outstanding customer service on matchdays. With a commitment to financial sustainability and a focus on nurturing talent, we offer a rewarding environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Bar Staff in Exeter
✨Tip Number 1
Get to know the club! Familiarise yourself with Exeter City Football Club's values and culture. This will help you connect with the team and show your enthusiasm during any interactions.
✨Tip Number 2
Practice your customer service skills! Since you'll be serving spectators, think about how you can create a positive experience for them. A friendly smile and quick service can go a long way!
✨Tip Number 3
Be ready for the fast-paced environment! Matchdays can get hectic, so practice staying calm under pressure. Show us that you can handle busy situations with ease.
✨Tip Number 4
Apply through our website! Make sure to submit your application via People HR, as only completed applications will be considered. Don’t miss out on this opportunity!
We think you need these skills to ace Matchday Bar Staff in Exeter
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in our Matchday Bar Staff and how your skills fit into that. Tailoring your application to highlight relevant experience can really make you stand out!
Show Off Your Customer Service Skills:Since this role is all about delivering exceptional customer service, don’t forget to showcase any previous experience you have in hospitality or customer-facing roles. We want to see your enthusiasm and ability to create a positive atmosphere for our fans!
Be Clear and Concise:When filling out your application, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for dynamism and enthusiasm!
Apply Through Our Website:Make sure to submit your application via our HR platform, People HR. Only fully completed applications will be accepted, so double-check everything before hitting send. We can’t wait to see what you bring to the team!
How to prepare for a job interview at Exeter City AFC Ltd
✨Know Your Stuff
Familiarise yourself with the menu and drink offerings at Exeter City Football Club. Being able to confidently discuss the beverages and snacks will show your enthusiasm and readiness to provide excellent customer service.
✨Show Your Passion
During your responses, let your passion for customer service shine through. Share examples of how you've gone above and beyond in previous roles to create a positive experience for customers, especially in fast-paced environments.
✨Team Player Mindset
Emphasise your ability to work as part of a team. Discuss any experiences where you collaborated with others to solve problems or improve service, as this role requires strong teamwork to ensure smooth operations on matchdays.
✨Safety First
Understand the importance of safety and compliance with licensing regulations. Be prepared to discuss how you would handle situations like checking IDs or maintaining cleanliness, showing that you take these responsibilities seriously.
